Winners Announced: 2016 ICMI Global Contact Center Awards

COLORADO SPRINGS, Colo., May 12, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced recipients of the 12th annual Global Contact Center Awards. Both winners and nominees of the awards were honored during the ICMI Contact Center Awards Party, held in conjunction with the ICMI Contact Center Expo & Conference this week in Long Beach, CA. The event was sponsored by contact center industry service providers Voiance Language Services, HireIQ, Customer Relationship Metrics, and TeleSpeak - each of whom had a representative on-hand to announce a category winner.

"The ICMI Global Contact Center Award ceremony is always a wonderful celebration of the industry's best and brightest talents and this year's event was no exception," said Justin Robbins, Community Director at ICMI. "These winners emerged from a record sized number of entrants and battled a particularly fierce field of competition.  They represent nothing short of excellence and are truly pioneers in the contact center industry.  It was my honor to celebrate with all of the finalists and I'm excited to watch each of them thrive in this new era of customer experiences."

Each of the recipients below were awarded based on their leadership, vision, innovation and strategic accomplishments within the customer management industry.

And the winners are…

Best Contact Center Agent: Karli Gunderson (NY Life)

Best Contact Center Supervisor: Nicole Berry (Sedgwick)

Best Contact Center Manager: Chuck Browne (Vivint)

Customer Service Rising Star: Grant Golden (Medfusion)

Best QA or Customer Experience: Farmers Insurance

Best Multilingual Support: Raytheon Professional Services

Best New Technology Solution: Dizzion

Best Use of Technology: moo.com

Best Outsourcing Provider: Optum Consumer Sales & Service

Best Strategic Value to the Organization: UPMC Health Plan

Best Chat Support: moo.com

Best Social Media Customer Care: Navy Federal Credit Union

Most Improved Contact Center: Ameren Missouri

Best Small Contact Center: moo.com

Runner-Up: Church Pension Group

Runner-Up: U.S. Bancorp

Best Medium Contact Center: Zeiders Enterprises

Runner-Up: GuideWell Connect

Runner-Up: MDWise Inc.

Best Large Contact Center: Kohl's

Runner-Up: Wells Fargo Treasury Management Client Services

Runner-Up: WageWorks

Lifetime Achievement Award: Rose Polchin (ICMI)

View the full list of awards winners here: icmi.com/Resources/Contact-Center-Awards/Finalists-Winners 

ICMI Contact Center Expo & Conference
The ICMI Contact Center Expo & Conference is the number one rated event for contact professionals. The event features more than 60 thought-provoking sessions as well as a dynamic expo floor featuring cutting edge technology and services.

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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

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SOURCE International Customer Management Institute (ICMI)