Workato Finds 5x Growth in Companies Using Slack as Workflow Hub

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Aug 28, 2018, 09:00 ET

CUPERTINO, Calif., Aug. 28, 2018 /PRNewswire/ -- Workato, the leading intelligent integration and automation platform, today announced its number of paid users utilizing Slack for their enterprise workflows increased 5x from 2017 to 2018, according to new user data just released.

"Companies have moved far beyond just receiving app notifications and taking simple actions in Slack," said Workato CEO, Vijay Tella. "They would like to enable their employees to get most of their work done in Slack without having to app hop and deal with fragments of data in dozens of business apps. This requires companies to think about enabling workflows across all of these applications from Slack."

Today, enterprises large and small are using Workato and Slack together for a wide variety of purposes, including:

ChatOps: managing and provisioning virtual machines, self-service security checkups and operations, incident management and escalation
Intelligent Helpdesk: supporting employees and customers
Secure Approval Workflows: Sales Deal Desk, PTO approvals, Expense approvals
Revenue Ops: getting complete customer context across all touchpoints and systems and optimizing marketing and sales processes

Workato also reports that its platform now contains 380,000 Slack recipes -- what Workato calls its integrations and automations. Workato also disclosed its intelligent automation platform has now processed more than 1 billion events between Slack and other applications.

"We made the switch from Hipchat to Slack and wanted to enable employees to do work in our chat app," said Bill Olson, Director of Field Product Management at Tenable. "When we analyzed all of our employees' requests for help, 90% of them had an answer already written down. Instead of having humans point people to the right answer, we wanted to create a system where you could go into Slack and ask a question, and it would give you the answer. We were able to create a smart help desk inside of Slack, and Workato is the platform that enables us to do work from Slack."

Other examples of companies using Slack as their work hub include:

Tenable: Intelligent Help Desk
Workato: Deal Desk
Venn Tech: Log and Cleanse Leads
Rapid7: Customer Support Bot
Nutanix: VM provisioning, Security Check-Up
Leading Financial Services Company: Incident Management

Chat as the new UI isn't only limited to Slack. During the past 12 months, companies using Microsoft Teams grew 3x on the Workato platform, which now features over 14,000 Microsoft Teams recipes.

"If you had told me 10 years ago when I was working on middleware at Tibco and Oracle that integration would become the core capability that transforms chat apps into the console where employees get all their work done, I don't know if I would have believed you," said Tella. "But the kinds of complex workflows you can orchestrate using chat apps like Slack and Teams as the command center is absolutely incredible. We're excited to be the platform that people are using to do this."

Read CEO Vijay Tella's analysis of the Workstream Collaboration space on the Workato Blog >

About Workato:

Workato, an iPaaS leader trusted by over 3,500 customers, is the only platform for intelligent automations providing enterprise integration, process automation, and a citizen experience, enabling business users and IT to collaborate to build, operate and rollout automations without compromising security and governance. The world's top brands run on Workato including the #1 SaaS company, #1 enterprise collaboration company, #1 financial services company, #1 bakery cafe chain, #1 big data company, #1 cloud content management company, #1 home improvement company, #1 professional soccer league, #1 arts and crafts retail store, and more. For more information, visit www.workato.com or connect with us on social media: