World's Leading Hybrid PBX for SMBs, Siemens Enterprise Communications' HiPath 3000 Passes Landmark 5 Million Lines Installed

New OpenScape Office HX enables smooth migration to unified communications for SMBs

Dec 14, 2010, 06:00 ET from Siemens Enterprise Communications

RESTON, Va., Dec. 14, 2010 /PRNewswire/ -- Siemens Enterprise Communications today announced that the award-winning HiPath 3000 converged IP solution has passed a landmark five million lines deployed. It has also been reported as the world's leading Hybrid PBX in terms of revenue for the third year in succession by leading analyst firm Dell'Oro Group.  

To enable Siemens Enterprise Communications' extensive network of partners to capitalize on this growth and realize increased revenue opportunities, today also sees the launch of OpenScape Office HX and further upgrades to the HiPath 3000.  Designed specifically for small and medium enterprises, OpenScape Office HX is a Unified Communications (UC) software application that gives existing HiPath 3000 customers the opportunity to leverage their current communications investment, while experiencing new features and all the benefits of next-generation UC including presence, chat, voicemail and mobility. To further ease the migration, the solution is being launched with a compelling offering of a 90 day free trial and simplified licensing, enabling partners to promote and drive customers to the benefits of UC. As a result, small businesses can get more done, make their customers happier, and save on communications costs.

Strack Norma GmbH & Co. KG, a global service provider for machinery and tools, installed OpenScape Office HX to transition to UC with a relatively small incremental investment and without the need to rip and replace their existing HiPath 3000 solution. Dietmar Hennecke, Network Administrator, Strack Norma GmbH & Co. KG commented: "The system has been in operation at our company for a while now and has met all of our expectations relative to lower operating costs, increased productivity and greater customer satisfaction. Ultimately, more efficient communication processes are a useful supplement to our growth strategy for the recovery."

Robert Ehses, Senior Vice President, SME Solutions, Siemens Enterprise Communications commented that: "We have seen real growth in SMB adoption of our OpenScape Office solutions, and the new OpenScape Office HX is a perfect example of our OpenPath migration strategy in action, enabling existing SMB customers to leverage their communications infrastructure while still being able to make significant progress towards IP and open Unified Communications."

OpenScape Office HX includes the following advanced UC features in a simple to install, deploy and use software-based offering supporting up to 500 users:

  • Advanced  productivity features including presence, IM and personal auto-attendants
  • Advanced call handling with simple drag and drop voice conferencing , call pop ups and call recording
  • Microsoft Outlook client with integrated voice handling, automated messages based on calendar status, and visual voice mail all from within Outlook client
  • Click to call features from Microsoft office applications
  • Built in multi-channel contact center with skills-based routing  for up to 64 agents
  • New Extended UC availability, from any device (analog, digital, CMI, DECT and WLAN users)
  • New report engine (myReports)

New features in HiPath 3000 include:

  • Peer to peer video for HiPath 3000 users with the new OpenScape Personal Edition S (SIP) softphone
  • Support for OpenStage 30T (TDM) desktop phone
  • TAPI Support for 64Bit Operating Systems

The OpenScape Office HX free 90 day trial is also available for OpenScape Office Contact Center for current OpenScape Office HX users.

Further information

Please visit

OpenScape Office brochure:

Customer case study: STRACK NORMA GmbH & Co. KG, a global supplier for tools and machinery in Germany case study:

Frost and Sullivan white paper 'Change Your Outlook - Making Your Business Better':


About Siemens Enterprise Communications

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications companies include Siemens Enterprise Communications, Cycos, and Enterasys Networks.

For more information about Siemens Enterprise Communications or Enterasys please visit or

Note: Siemens Enterprise Communications & Co K.G. is a trademark licensee of Siemens AG. HiPath, OpenOffice, OpenScape and OpenStage, are registered trademarks of Siemens Enterprise Communications & Co K.G. or its affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

This release contains forward-looking statements based on beliefs of Siemens' management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.

SOURCE Siemens Enterprise Communications