Zendesk Cloud-Based Help Desk Powered by Fusion-io

SALT LAKE CITY, May 12, 2011 /PRNewswire/ -- Fusion-io, provider of a next generation storage memory platform for shared data decentralization, today announced that cloud-based help desk services provider Zendesk has deployed Fusion's ioMemory to meet its growing performance needs. By decentralizing its most active data from storage to the server where it is processed, Zendesk tripled the data set size its database could support.

Zendesk customers include web service providers such as Groupon, Twitter, MSNBC and OpenTable, as well as organizations like web hosting provider RackSpace Cloud. Fusion-io improved the speed of Zendesk's enterprise database from handling 1000 queries per second to more than 3000. This increased the number of support tickets its database could support and built-in performance headroom it can use to enhance its software and improve the overall customer experience.

"We went from looking at maintaining a complex storage area network (SAN) with shelves of disks to a simple system consisting of several servers with a Fusion-io card in each of them. This gave us an environment that was much smoother to operate and had more easily understood failure modes, which improves our uptime," said Zack Urlocker, the Chief Operating Officer for Zendesk. "Zendesk customers are all about velocity – from being able to implement a help desk more quickly than with any other solution to delivering rapid resolution to their customers' issues. Fusion-io allows us to give more than 10,000 Zendesk customers superior performance and enterprise reliability, all while relieving them of the need to manage their own help desk support."

Urlocker noted that the Fusion-io solution enabled Zendesk to double its MySQL database index scans; reduce the warm up time for a cold database from six hours to three minutes; and increased Zendesk's overall working data set size beyond the volatile, limited RAM cache without noticeable performance degradation. Zendesk's web hosting provider was also able to install, configure and manage the Fusion-io solution on the company's behalf, freeing Zendesk IT administrators to concentrate on their own business activities.

In addition, simplifying the database's infrastructure through ioMemory eliminated the need to add costly, disk-based SANs and gave Zendesk a highly scalable platform for future growth, all while lowering the total cost of ownership by reducing Zendisk's power, cooling and real estate costs.

"To deliver reliable cloud services that stay ahead of the competition, customers like Zendesk need to be able to accelerate performance, reduce latency and scale to serve an incredibly diverse clientele," said Neil Carson, Chief Technology Officer of Fusion-io. "Zendesk's innovative team has engineered a shared data decentralization solution that enables the company to achieve the enterprise performance and reliability expected by their impressive client base without the costly overhead associated with less efficient disk-based solutions."

To learn more about solutions from Zendesk, go to www.zendesk.com. To learn more about Fusion-io, go to http://www.fusionio.com. To read the Fusion-io case study on Zendesk's implementation of Fusion's ioMemory technologies, visit: http://www.fusionio.com/case-studies/zendesk/.

Follow Fusion-io on Twitter at http://www.twitter.com/fusionio and on Facebook at http://www.facebook.com/fusionio.

About Fusion-io

Fusion-io has pioneered a next generation storage memory platform for shared data decentralization that significantly improves the processing capabilities within a datacenter by relocating process-critical, or "active", data from centralized storage to the server where it is being processed, a methodology referred to as data decentralization. Fusion's integrated hardware and software solutions leverage non-volatile memory to significantly increase datacenter efficiency and offers enterprise grade performance, reliability, availability and manageability. Fusion's data decentralization platform can transform legacy architectures into next generation datacenters and allows enterprises to consolidate or significantly reduce complex and expensive high performance storage, high performance networking and memory-rich servers. Fusion's platform enables enterprises to increase the utilization, performance and efficiency of their datacenter resources and extract greater value from their information assets.

Robert Brumfield
MARCOM Media Relations Director
Fusion-io
917.224.7769
[email protected]

SOURCE Fusion-io