Zenith Infotech Ticketing System Now Features Two-Way Integration With ConnectWise PSA

Development enables these leading solutions to automate IT service providers' Network Operating Center communications and response to customer issues

Nov 02, 2010, 11:52 ET from Zenith Infotech

PITTSBURGH, Nov. 2, 2010 /PRNewswire/ -- IT service providers have gained yet another advantage in streamlining and simplifying their response to customer issues via the two-way ticketing system integration announced today between Zenith Infotech and ConnectWise PSA solutions. Zenith is a leading provider of remote monitoring and management, backup and disaster recovery, and virtual help-desk solutions for IT service providers worldwide. ConnectWise PSA combines help desk, dispatching, service level management, project management and CRM into a single, Web-based application, with integrated time-tracking, billing and reporting.

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With this development, what was once a more manual process becomes highly automated, signifying one of many breakthroughs that Zenith and ConnectWise have advanced in the IT services industry. Zenith partners can easily respond to customer service tickets via the ConnectWise interface to the Zenith ITS Portal directly to Zenith's Network Operating Center (NOC) with over 700 engineers working on behalf of the partner. Zenith's integration is truly two-way because it allows their partners to work with these engineers as if they are their own staff – not just passing alerts back and forth, leaving the partner to figure out what to do next.

Zenith currently monitors and manages over 150,000 servers, 500,000 desktops and half a million network devices on behalf of IT service providers. The NOC gives Zenith partners unparalleled advantages in running their businesses with high-quality back-office infrastructure that would be cost prohibitive for them to create on their own, yet the capabilities can be promoted under their own brand identities.

"Our focus is to make it seamless for our partners to manage their business using one global dashboard. Reducing the complexity and providing many value-added services allow our Partners to grow and prosper as cost effectively as possible," commented Zenith Infotech Senior Vice President of Sales Maurice Saluan. "Two-way ticketing with ConnectWise PSA represents part of our overall strategy to help all of our partners do more with technology so that their productivity and effectiveness are increased."

About Zenith Infotech

Zenith Infotech Ltd. is an international company that partners with technology service providers worldwide to provide highly profitable product and service offerings.  U.S.-based in Pittsburgh, Penn., Zenith works with over 5,000 U.S. partners to help them grow their business with award-winning solutions without increasing their overhead.  Specifically, Zenith provides:

  • Back Office Software and Services for remote monitoring and management
  • Business Continuity Hardware and Services
  • Help-Desk Services
  • SmartStyle Computing® cloud solutions
  • Vu TelePresence™

Learn more at www.zenithinfotech.com or get up-to-the-minute news on Zenith Infotech products, services, events and activities on LinkedIn, Facebook, Twitter, and YouTube, keyword search: Zenith Infotech.

SOURCE Zenith Infotech