Ziggo Field Engineers to Use ClickSoftware Solutions to Provide Service Calls and Network Upgrades for 2.9 Million Residential Customers

BURLINGTON, Massachusetts, May 29, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced that Ziggo N.V., one of The Netherlands largest providers of entertainment, information and communications through television, internet and telephony services, has selected ClickSoftware's solutions. The company intends to improve the efficiency of its service technicians and engineers.

The ClickSoftware Scheduling and Mobility solutions will be used by customer service and engineering teams to manage site visits and network upgrades using automated scheduling. ClickSoftware's real-time optimized scheduling will mean the most appropriate engineer based on skills, availability, current workload and location is assigned to each job - this is then presented to engineers through their mobile device.

For managers, the ClickSoftware solution will enable the monitoring of performance, reporting and deep analysis on fault types, trends, and resolution rates. Critically, the company will be able to monitor the costs of service calls and through analysis, make adjustments.

"Communications Service Providers (CSPs) understand that in order to succeed and grow, they need to provide the best customer experience possible while also keeping costs down," said Hannan Carmeli, President and COO, ClickSoftware. "As the market leader in this industry, we have been able to help CSPs across the globe transform their operations while simultaneously growing their business."

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimisation solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimisation" concept, our solutions provide organisations with end-to-end visibility and control of the entire service management chain by optimising forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organisations worldwide by addressing the fundamental question of job fulfilment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organisations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Safe Harbour Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Ziggo N.V. and its customers from using ClickSoftware's scheduling and mobility solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

ClickSoftware Contact:
Kristin Amico
[email protected]
+1-781-272-5903

SOURCE ClickSoftware Technologies Ltd