MINNEAPOLIS, Feb. 20, 2017 /PRNewswire/ -- From the first company to connect the online virtual care experience with in-clinic lab services via their ZipTicket® technology over a year ago, Zipnosis® is today announcing new claims processing functionality with client partner MultiCare Health System (MultiCare) and integration partner PokitDok.
MultiCare developed a strategy to offer their powered-by-Zipnosis virtual care platform to employees and dependents as a covered benefit and wanted to make the claims process a seamless, behind-the-scenes event. "We determined that we needed to find a simple way to manage claims submissions for our virtual visits and Zipnosis provided the right solution," said Christi McCarren, senior vice president of retail health and community based care for MultiCare.
Scott Brown, vice president of product and engineering at Zipnosis concurred, "MultiCare gave us an excellent opportunity to expand the functionality of the Zipnosis platform. We thrive on finding solutions to support our clients, and our partnership with PokitDok made this one possible."
MultiCare employees are verified as eligible for the virtual care benefit when they log into or create an account on MultiCare eCare – MultiCare's powered-by-Zipnosis virtual care service. They can receive diagnosis and treatment for more than 10 common conditions, including cold and flu, seasonal allergies, bladder infections and minor skin conditions. Claims information is compiled by the Zipnosis platform and routed via PokitDok to the payer.
"Patients don't see what's going on behind the scenes. The collaboration between MultiCare, Zipnosis and PokitDok delivered a seamless experience for our patients," said McCarren.
Zipnosis has previously worked with PokitDok to verify eligibility for defined populations, and built on that foundation to facilitate development of the new claims functionality. "PokitDok designed claims administration tools to support emerging digital health companies like Zipnosis," said Lisa Maki, co-founder and CEO, PokitDok. "This engagement really hit our sweet spot: working to strip costs and unproductive time out of clinical visits. We leveraged our HIPAA-compliant data connections to health insurers and payers to facilitate this new workflow. The result is quality care delivery with improved efficiency."
MultiCare has been live with the new claims integration for a little more than a month and has seen utilization rates more than double in that time. Digitizing the formerly manual claims process is also saving time for MultiCare's staff and helping to ensure claims are processed in a timely manner.
"As virtual care becomes increasingly mainstream, the need for claims integration is only going to grow," said Jon Pearce, CEO at Zipnosis. "We anticipate this new functionality is going to provide a great deal of value to current and future Zipnosis clients."
Driving the virtual care revolution, Zipnosis® offers the only comprehensive, forward-thinking platform that integrates traditional telemedicine capabilities with transformative online virtual care technology to deliver a single patient experience, resulting in expanded patient access, high-quality care and proven clinical efficiencies. The pioneering virtual care platform enables organizations to leverage their own providers or our outsourced clinical services, to deliver virtual care through a variety of virtual care modalities—including online adaptive interviews, direct phone or video consultations, and our advanced triage services that direct patients into the health system's brick-and-mortar facilities when virtual care is not appropriate. This digital "front door" delivers the widest choice of virtual care technologies and services on the market, from simple acute problems to chronic disease detection, all while improving clinician efficiency. A modern technology stack enables Zipnosis to deeply integrate with existing EMRs, portals and online scheduling tools, and it's also the first platform to effectively link virtual care services with in-clinic laboratory testing to ensure fast and accurate diagnoses and treatment. A forward-thinking partner, Zipnosis ensures continuity of care while supplying physicians and patients with greater choice and access, effectively positioning healthcare organizations for success in an environment of ever-changing governmental regulations and market demands. For more information, visit: www.zipnosis.com.
About MultiCare Health System
MultiCare Health System is a not-for-profit health care organization with more than 11,000 employees. Our comprehensive system of health includes numerous primary care, urgent care and specialty services, MultiCare Medical Associates, affiliated physicians and a wide range of community outreach programs. Five hospitals complete our organization; Allenmore Hospital, Auburn Medical Center, Good Samaritan Hospital, Mary Bridge Children's Hospital—the region's only children's hospital and state-designated Level II Pediatric Trauma Center for Western Washington—and Tacoma General hospital, which is home to the region's only Level IV Neonatal Intensive Care Unit. We've been caring for our community since the founding of Tacoma's first hospital in 1882.
PokitDok provides a software development platform to free, secure, and unify data that drives the business of healthcare. Its 30 API endpoints facilitate eligibility checks, claims submissions, appointment scheduling, payment optimization, patient identity management, pharmacy benefits, and other business processes. PokitDok maintains Trading Partner agreements with more than 500 health insurers and payers, representing 93 percent of covered lives across the US. Over 1000 third party enterprise applications run on PokitDok, built by healthcare organizations, digital health companies, and business process outsourcing consultants, to improve workflows, cut costs, and speed time to market. PokitDok is based in San Mateo, CA and Charleston, SC and powers DokChain, blockchain for healthcare.