Zyxel Communications LATAM And Axiros Establish A Strategic Partnership In Service Automation For Communication Service Provider in South America
Remote Device Management and Service Automation platform: The Axiros solution decreases operating costs by reducing demand for technical support and the average time of calls made to call centers.
SAO PAULO, July 28, 2020 /PRNewswire/ -- Zyxel Communications LATAM, the broadband access solution provider, and Axiros, a company providing customer experience solutions for telecoms and Internet of Things (IoT), have just announced a partnership to provide Remote Device Management for an entire CSP network in South America region.
To meet the needs of their customers, this initiative offers CSPs a solution to optimise provisioning and management of complex network equipment via service automation. The Axiros AXESS product line also allows providers to communicate directly with end users' equipment providing:
- remote support and mass equipment update operations
- security settings programmed by day and time
- service management
- configuration file management
- firmware management
- fault management and monitoring
On top of these features, providers can integrate this solution into their OSS/BSS ecosystem. This enables use cases which require access to detailed customer information in a support call. The solution brings significant reduction in the CSP's operating costs, since it reduces the number of technical visits by about 20%, in addition to providing a 15% drop in the average time of calls to call centers.
For Giovani Pacífico, Director of Products and Sales at Zyxel Communications Brazil, the partnership reinforces the company's commitment to offering complete solutions to its Latin American customers.
"Being able to provide this robust level of efficient management and performance optimization to our customers only proves our commitment to bringing solutions and services that go beyond our products," says Giovani Pacífico. "As well as our 100% local support nationally, internet providers will have Axiros' support to optimize their operations in an even more intelligent and strategic way," adds Mr Pacífico.
"For us, the partnership with Zyxel could not be more significant, as it represents the endorsement of our solutions by a globally recognized company. This initiative brings Axiros to the forefront of network management services for large-scale providers," says Mauricio Fernandez, General Director of Axiros Latam.
About Zyxel Communications
Zyxel Communications delivers technological innovations and has connected the world to the Internet for more than 30 years. Whether it's a matter of establishing access through fixed or mobile broadband solutions, at Zyxel we offer a comprehensive and flexible portfolio of products that's right for worldwide leading Service Providers and their subscribers.
Zyxel is a global force in the communications market with an unrivalled international presence that includes:
- 150 markets served
- Strong local presence throughout five continents
- 1,000,000 businesses and homes working smarter with Zyxel solutions
- 100 million devices creating global connections
About Axiros
Any Device. Any Protocol. Any Service. Any Time. Any THING - We Manage.Axiros is a global leader in IoT, M2M, TR-069 and device management, providing software solutions and platforms to service providers and equipment manufacturers worldwide to manage and IoT-ize devices.
Founded in 2002 and headquartered in Munich, Axiros has sales and service offices and development centers worldwide, so as needs change, Axiros will always be close by to deliver.
To learn more about Axiros, visit www.axiros.com.
Media Contact:
Valeria Wilmsen - Axiros GmbH
Head of Marketing Communications
[email protected]
Photo(s):
https://www.prlog.org/12831852
Press release distributed by PRLog
SOURCE Axiros GmbH
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