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- Booking.com top eTravel Benchmark study for record fifth consecutive time thanks to the sites leading personalisation strategy - TUI Group's...
- ASOS, John Lewis and Notonthehighstreet.com top digital customer experience study - Results form 2016 retail predictions as part of...
64% of potential Black Friday shoppers are holding back on purchases; that's over a quarter (27%) of all consumers Anticipation for Black Friday is...
World-class text analytics engine teamed with intuitive and exploratory interface creates a distinctive leading-edge tool Unravel the story and...
51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same Over a third (40%) of shoppers who have...
Voice of the Customer specialist eDigitalResearch is marking the most successful year to date, thanks to a record 25% year on year growth. The rise...
Social media users would rather post positive feedback to brands and companies than post a complaint according to the latest Customer Service...
Online retailing pioneer Amazon has climbed to the top of the retail social media ranks, thanks in part to the introduction of #AmazonBasket,...
Fashion retailer New Look has joined the likes of John Lewis and Amazon (who traditional lead the multichannel customer experience) in the latest...
Fast delivery cited as main benefit of drone deliveries Majority of online consumers concerned with the risk of goods being left unattended Just 17%...
The mobile experience of the world's top travel brands is almost as good as the experience offered on desktop sites, according to the latest...
As a founding member, Voice of the Customer specialist eDigitalResearch is delighted to announce the launch of the Digital Insight Network, the...
Leading Voice of the Customer specialists eDigitalResearch have today announced the integration of beacon technology into eDigitalResearch survey...
Customer satisfaction with click and collect services is high - three quarters of online shoppers are currently very satisfied with click and collect ...
mCommerce has grown substantially over the past five years as around 70% of UK consumers now own a smartphone, according to the latest mobile...
Online giant Amazon has topped the latest eChannel Retail Benchmark report from eDigitalResearch, assessing the entire end-to end customer experience ...
Hotel agents Booking.com and Hotels.com have topped the latest eTravel Multichannel Benchmark results from eDigitalResearch, outperforming the rest...
According to the latest consumer research from Voice of the Customer specialist eDigitalResearch, customer loyalty remains low across the majority of ...
Almost half (48%) of UK online shoppers have made an online purchase with a retailer based outside the UK, according to the latest...
Half of online shoppers feel that retailers could be doing more to keep them safe online 1 in 4 online consumers have been, or have a family member...
Casual dining restaurant Nando's has topped the very first Food and Beverage Social Media Benchmark from eDigitalResearch with more followers on both ...
Understanding online consumers is key to selling more online. Last week, consumer insight from eDigitalResearch revealed that shoppers are making far ...
According to a recent consumer survey from Voice of the Customer specialist eDigitalResearch, online grocery shoppers tend to buy fewer impulse...
Just one third of UK online grocery shoppers rate their online grocery shopping experience as easy, according to the latest consumer research from...
Almost half (45%) of smartphone owners would be 'very willing' or 'somewhat willing' for retailers to send messages to their smartphone, according to ...
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