News from edigitalresearch A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Apr 22, 2016, 05:07 ET Personalisation Key in Overall Digital Travel Experience Satisfaction

- Booking.com top eTravel Benchmark study for record fifth consecutive time thanks to the sites leading personalisation strategy - TUI Group's...

Mar 10, 2016, 06:50 ET ASOS Top Latest eRetail Benchmark From eDigitalResearch (edr)

- ASOS, John Lewis and Notonthehighstreet.com top digital customer experience study - Results form 2016 retail predictions as part of...

Nov 24, 2015, 03:00 ET Two Thirds of Black Friday Shoppers Holding Back on Planned Purchases for the Big Day

64% of potential Black Friday shoppers are holding back on purchases; that's over a quarter (27%) of all consumers Anticipation for Black Friday is...

Sep 24, 2015, 01:03 ET eDigitalResearch Launch Next-Generation Exploratory Text Analytics Tool

World-class text analytics engine teamed with intuitive and exploratory interface creates a distinctive leading-edge tool Unravel the story and...

Sep 23, 2015, 05:24 ET Apple Pay Users More Satisfied Than Other Contactless Users

51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same Over a third (40%) of shoppers who have...

Jun 01, 2015, 07:50 ET eDigitalResearch Celebrate Record Success Thanks to 25% Year on Year Growth

Voice of the Customer specialist eDigitalResearch is marking the most successful year to date, thanks to a record 25% year on year growth. The rise...

Jun 01, 2015, 07:40 ET Social Media Used More for Positive Feedback Than Complaints

Social media users would rather post positive feedback to brands and companies than post a complaint according to the latest Customer Service...

Apr 30, 2015, 04:43 ET Amazon Lead Social Media Study Thanks to #AmazonBasket

Online retailing pioneer Amazon has climbed to the top of the retail social media ranks, thanks in part to the introduction of #AmazonBasket,...

Apr 29, 2015, 12:43 ET New Look Joins Digital Leaders in Latest Multichannel eRetail Benchmark Study

Fashion retailer New Look has joined the likes of John Lewis and Amazon (who traditional lead the multichannel customer experience) in the latest...

Apr 29, 2015, 12:38 ET One Third of Online Shoppers Open to Drone Deliveries

Fast delivery cited as main benefit of drone deliveries Majority of online consumers concerned with the risk of goods being left unattended Just 17%...

Apr 29, 2015, 12:37 ET Top Travel Mobile Experiences Almost as Good as Traditional Sites

The mobile experience of the world's top travel brands is almost as good as the experience offered on desktop sites, according to the latest...

Apr 29, 2015, 12:29 ET eDigitalResearch Founding Member of Global Digital Insight Network

As a founding member, Voice of the Customer specialist eDigitalResearch is delighted to announce the launch of the Digital Insight Network, the...

Apr 29, 2015, 01:18 ET eDigitalResearch Integrate Beacon Technology Into Survey Programmes

Leading Voice of the Customer specialists eDigitalResearch have today announced the integration of beacon technology into eDigitalResearch survey...

Apr 29, 2015, 01:06 ET Shoppers Rate Click and Collect Services High as use of In Store Collections Continues to Rise

Customer satisfaction with click and collect services is high - three quarters of online shoppers are currently very satisfied with click and collect ...

Nov 21, 2014, 05:36 ET mCommerce Grows 66% in Five Years as Smartphone Ownership Quadruples

mCommerce has grown substantially over the past five years as around 70% of UK consumers now own a smartphone, according to the latest mobile...

Sep 30, 2014, 10:33 ET Amazon Tops UK Digital Customer Experience Study

Online giant Amazon has topped the latest eChannel Retail Benchmark report from eDigitalResearch, assessing the entire end-to end customer experience ...

Sep 29, 2014, 01:09 ET Hotel Agents Top Latest eTravel Multichannel Benchmark Results

Hotel agents Booking.com and Hotels.com have topped the latest eTravel Multichannel Benchmark results from eDigitalResearch, outperforming the rest...

Sep 12, 2014, 08:09 ET Customer Loyalty Remains Low Across UK Industries

According to the latest consumer research from Voice of the Customer specialist eDigitalResearch, customer loyalty remains low across the majority of ...

Jul 29, 2014, 06:34 ET Almost Half of UK Online Shoppers Purchase With International Retailers

Almost half (48%) of UK online shoppers have made an online purchase with a retailer based outside the UK, according to the latest...

Jul 24, 2014, 07:16 ET Over Half of Online Shoppers More Conscious of Security Following Wave of High-Profile Security Breaches

Half of online shoppers feel that retailers could be doing more to keep them safe online 1 in 4 online consumers have been, or have a family member...

Jun 27, 2014, 05:12 ET Nando's on Top When it Comes to Social Media

Casual dining restaurant Nando's has topped the very first Food and Beverage Social Media Benchmark from eDigitalResearch with more followers on both ...

Jun 20, 2014, 07:36 ET 10 Trends FMCG Brands Need to Know to Sell More Online

Understanding online consumers is key to selling more online. Last week, consumer insight from eDigitalResearch revealed that shoppers are making far ...

Jun 13, 2014, 06:21 ET Fewer Impulse Buys Made During Online Grocery Shops Explain Smaller Basket Values Than in Store

According to a recent consumer survey from Voice of the Customer specialist eDigitalResearch, online grocery shoppers tend to buy fewer impulse...

Jun 06, 2014, 05:37 ET Just One Third of Online Grocery Shoppers Rate Their Experience as 'Easy'

Just one third of UK online grocery shoppers rate their online grocery shopping experience as easy, according to the latest consumer research from...

Apr 28, 2014, 02:30 ET Almost Half of Mobile Consumers Willing to Receive Retailer Messages via Beacon Technology

Almost half (45%) of smartphone owners would be 'very willing' or 'somewhat willing' for retailers to send messages to their smartphone, according to ...