34% of Americans Trust ChatGPT Over Human Experts, But Not for Legal or Medical Advice

New survey by Express Legal Funding uncovers major trust gaps in how Americans view ChatGPT's role in high-stakes decision-making.

PLANO, Texas, April 7, 2025 /PRNewswire/ -- A newly released study from Express Legal Funding, conducted with the help of SurveyMonkey, reveals that while 34% of Americans say they trust ChatGPT more than human experts, the majority still draw a hard line when it comes to using generative AI for serious matters like legal or medical advice. The findings highlight a growing national tension between fascination with artificial intelligence and fear of misusing it for high-stakes decisions.

Key Findings from the ChatGPT Trust Survey:

• 60% of U.S. adults have used ChatGPT to seek advice or information—signaling widespread awareness and early adoption.
• Of those who used it, 70% said the advice was helpful, suggesting that users generally find value in the chatbot's responses.
• The most trusted use cases for ChatGPT are:
  • Career advice
  • Educational support
  • Product recommendations
• The least trusted use cases are:
  • Legal advice
  • Medical advice
• 34% of respondents say they trust ChatGPT more than a human expert in at least one area.
• Despite its growing popularity, only 11.1% believe ChatGPT will improve their personal financial situation.
• Younger adults (ages 18–29) and Android and iPhone users report significantly higher trust in ChatGPT compared to older generations and Desktop (Mac/Windows) users.
• Older adults and high-income earners remain the most skeptical about ChatGPT's reliability and societal role.
• When asked about the broader implications of AI, only 14.1% of respondents strongly agree that ChatGPT will benefit humanity.

Expert Insight:

"This study highlights how many Americans are navigating the fast-growing influence of generative AI and natural language processing agents in their daily lives and that ChatGPT is far from being just a fringe use tool," said Aaron Winston, PhD, Strategy Director at Express Legal Funding and lead author of the report. "Most people are open to using ChatGPT for advice—and over a third even say they trust it more than a human expert. But when it comes to high-stakes decisions involving legal, financial, or medical matters, most still prefer real-world professionals. It's a sign that while AI is gaining ground quickly, trust is still tied to context."

Why It Matters:

As AI tools like ChatGPT become more integrated into everyday life, understanding where people draw the line between curiosity and trust is critical. This distinction helps reveal not only how Americans are using AI today but also where they're still relying on human expertise for reassurance and accuracy.

About Express Legal Funding:

Express Legal Funding is a leading pre-settlement funding company headquartered in Plano, Texas, serving plaintiffs nationwide. Recognized for its commitment to ethical funding practices and consumer advocacy, the firm provides non-recourse financial support to individuals involved in personal injury and civil lawsuits—helping clients cover essential living expenses while their legal claims move forward. Beyond funding, Express Legal Funding is a trusted voice in the legal tech and finance space, publishing original research and data-driven insights that inform public discourse and guide industry best practices.

Media Contact:

Aaron Winston

Strategy Director, Express Legal Funding

5717 Legacy Drive, Suite 250
Plano, TX 75024

Email: [email protected]

Phone: (888) 232-9221

Website: https://expresslegalfunding.com

SOURCE Express Legal Funding