40,000-Employee Toll Group Gives Xtraction Perfect Score

MELBOURNE, Australia, Dec. 13, 2011 /PRNewswire/ -- In a survey taken after implementing and rigorously utilizing the intuitive drag-and-drop Xtraction dashboards and reporting tool in the HP Service Manager space, Toll Group gave the product highest marks in every one of the survey's 19 categories.

Top scores were given for criteria ranging from ease of installation, ease of use, system performance and security, total costs and ROI to service management and compliance enhancements as well as other operational improvements.

Toll Group's IT Manager Chris Balis commented: "The availability of timely and efficient reports and real-time dashboards has always been an issue for us in the ITSM space.  The measurement and reporting of KPIs and Service Level Objectives are critical to our business. I don't want to wait weeks for a report to be developed, tested and implemented… my CIO and the business we support needed it yesterday! Hey presto…Xtraction delivers all I want and more from Day One."

Xtraction Solutions founder and CEO Clive Smith noted: "We are thrilled to have another leading international corporation quickly realize the benefits of implementing Xtraction.  Toll is only one of several Fortune 100-level companies to have recently either purchased Xtraction or to now be enjoying its advantages through our free 30-day trial."

Recently re-branded from its original name of Hagrid Solutions, Xtraction Solutions enjoyed successful participation in last month's Gartner Symposium in Orlando, FL and at the GDS International CIO Summit in Los Angeles in September.

About Toll Group

Toll is the Asian region's leading provider of integrated logistics services, generating annual consolidated revenue of AU$8.2 billion ($8.3 billion US) and operating an extensive network of more than 1,200 sites throughout more than 55 countries across the world. Toll's access to transport and infrastructure assets includes road fleets, warehousing, ships, air freight capacity, ports and rail rolling stock. These assets, when combined with operational expertise and technology solutions, are aimed at driving supply chain efficiencies to deliver best practices in supply chain management to Toll's diverse customer base.  See: www.tollgroup.com.

About Xtraction Solutions

Xtraction is a provider of innovative and interactive dashboards and reports that help elevate access to information and align with ITIL best practices associated with service management.  The company's Xtraction technology, a self-service dashboard and business analysis tool for end-users, provides quick access to information seemingly trapped within application databases. 

Xtraction is extensible and can connect to multiple data sources, allowing information from disparate databases to be utilized within a single dashboard with intuitive drag-and-drop ease.  Learn more about us at XtractionSolutions.com and http://www.virtualpressoffice.com/kit/cu1p.

SOURCE Xtraction Solutions