EAST MOLINE, Ill., Jan. 20 /PRNewswire/ -- 4CS, a leading warranty and service lifecycle management software provider, announced today that California-based CODA Automotive, an innovative manufacturer of all-electric cars, has selected 4CS' service management solution to manage service, warranty and parts processes.
"We are glad to support CODA's commitment to deliver great service and to be part of CODA's vision to bring cleaner transportation to all of us. Our solutions will enable CODA to quickly ramp up their service network capabilities to support their success and growth," said Ashok Kartham, president & CEO, 4CS. "CODA is leveraging our ServiceON model which allows for quick implementation and transaction-based pricing." CODA will implement the 4CS solution to enable their service network to process repair orders, warranty claims and parts orders in an efficient way.
"4CS has developed a complete service solution that will enable CODA to deliver superior after sales service support to our customers," said Bruce Shibuya, senior vice president of quality engineering, parts and service, CODA Automotive. "We chose 4CS because of its comprehensive warranty and service management capabilities and the flexibility of the system, which will enable us to improve product quality and service while reducing costs."
4CS' service suite products include iService, iWarranty and iParts, which will enable CODA to seamlessly integrate all service processes to quickly respond to any service needs, perform quality analysis and collaborate with a global network of suppliers. 4CS iWarranty system enables claims processing, authorization, labor operations, claim parts, return of parts, and analytics for T.R.E.A.D. and financial modeling with dashboard analytics to support vehicle operations.
"It is all about quality and how well we can support the product. 4CS Warranty and Service Intelligence will help us to detect and respond to issues in a timely and efficient way," said Gerald Davies, national technical services manager, CODA Automotive. "Collaborating and sharing service information with suppliers is critical to deliver a high quality car. 4CS service intelligence capabilities will help us to monitor, track, identify and report increasing vehicle quality trends utilizing captured warranty data."
About 4CS: 4CS is a leading provider of intelligent service software solutions. 4CS iWarranty software helps to significantly reduce product warranty costs by improving quality and reliability, sharing cost and information with suppliers and partners, and automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network and optimizes the entire warranty cycle through the integration of the following applications: eClaims, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics Powered by Cognos, and Warranty Center. For more information, www.4CS.com or call 800.709.8773
About CODA Automotive: Headquartered in Santa Monica, Calif., CODA is working to reduce dependence on oil and leading the way to a cleaner future by building 100% electric cars and transportation battery systems. CODA is working in a smart, inter-dependent way with a number of leading global technology and manufacturing companies to quickly and efficiently bring electric drive technology to market and jump start the electric car movement. Through its exclusive transportation and electric utility storage battery joint venture with Lishen Power Battery, CODA is also a leading designer and large-scale manufacturer of power battery systems. The American engineered, globally built CODA electric car will be available to consumers in late 2010.