AAMCO University Announces Inaugural Advanced CSM Graduating Class
World's Largest Franchise of Transmission Specialists Drives Professional Development for Customer Service Managers through Advanced Training Program
HORSHAM, Pa., June 19, 2015 /PRNewswire/ -- AAMCO, the world's largest chain of transmission specialists and leader in total car care, is proud to announce the first graduating class of AAMCO University's School of Management in Newnan, Ga. On June 14, advanced certification was awarded to 46 customer service managers from AAMCO's service centers across the U.S. and Canada for successfully completing its Advanced Customer Service Management (CSM) Training Program.
"AAMCO is committed to providing world-class training at every level of our organization and we are proud of the first graduating class of the School of Management and their achievements," said Jason Herman, director of training at AAMCO University. "This commitment to training is designed to lead our iconic brand to new heights in performance, value and customer care. It's an incredible milestone for the brand and we are just getting started."
During the three-day session, customer services managers were presented the latest tools and processes in sales and service designed to deliver a great in-store customer experience and keep the brand at the forefront of the automotive industry.
Kane Medley was one of the managers selected to be part of the Advanced CSM Training Program. With 20 years of experience in the automotive industry, Medley leads the team at the AAMCO service center in North Canton, Ohio.
"I was very impressed by the facility and the in-depth training AAMCO offers to its customer service managers," said Medley. "The Advanced CSM Training Program has provided me with greater insight into what consumers expect from their automotive service experience and I consider it to be one of the best learning experiences I've had related to my professional development. It was also beneficial to speak with other managers about best practices and ways we can improve and grow our business."
Ian Duncan, customer service manager at the AAMCO in the Toronto area, also participated in the CSM Training Program. With nearly 25 years of experience in the automotive industry, Duncan gained additional insight into the customer relationship that he plans to apply to his work at his service center in Canada.
"AAMCO University depicts the brand's commitment to the success of its team members and strong vision for the future," said Duncan. "I was very pleased to see both trainers and managers deeply engaged and working toward achieving a common goal. There is always room for improvement and the training session will only help us to build and maintain relationships with prospective and existing customers."
AAMCO University, which opened its doors to students at all levels of the AAMCO organization this past February, provides ongoing training and support geared to benefit all franchisees. Classes are offered in a myriad of formats, including classroom and online courses through a learning management portal and live webinars, as well as, hands-on in market sessions.
For over 50 years, AAMCO's locally owned and operated independent service centers have employed the latest technology. Expert technicians diagnose a repair, fix it right the first time, and back it with a nationwide warranty. Known as the world's leading transmission expert, the company has evolved into a total car care brand providing a variety of services including brake repairs, tune-ups, shocks and struts, routine maintenance and more. AAMCO was recently named to Entrepreneur's 2015 Franchise 500®. The system size, growth rate, and financial strength also earned the brand the top spot in the transmission repair category on Entrepreneur's "Best of the Best" list.
With nearly 700 centers across North America, AAMCO is actively seeking single- and multi-unit operators who are passionate about the brand and committed to providing the highest quality service. Interested candidates should have a minimum net worth of $250,000 and liquid assets of at least $80,000 per unit. Depending on the real estate site selected, franchisees can expect the total investment to be approximately $240,325 − $346,700 with a $39,500 initial franchise fee. Reduced franchise fees are available for honorably discharged veterans.
To learn more about franchise or conversion opportunities with AAMCO, contact Eric Simon, director of franchise development, at 888-977-1419 or [email protected] or visit aamcofranchises.com.
About AAMCO
AAMCO is the world's largest chain of transmission specialists and a leader in total car care services. AAMCO has nearly 700 automotive centers throughout the United States and Canada. Established in 1962, AAMCO centers are proud to have served more than 45 million drivers. For more information, visit aamcouniversity.com, aamco.com or aamcoblog.com.
Contact:
Elayne Sommers
Fish Consulting
202-588-8138
[email protected]
Logo - http://photos.prnewswire.com/prnh/20150521/217798LOGO
SOURCE AAMCO
Share this article