Adore Me, the e-Commerce Lingerie Disruptor, Is One of the First Companies in the World to Implement the Facebook Chat Widget for Customer Support

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Nov 10, 2017, 11:48 ET

NEW YORK, Nov. 10, 2017 /PRNewswire/ -- Adore Me, the disruptive e-commerce lingerie startup, is one of the first companies in the world to offer customer support through the Facebook chat. The innovation is groundbreaking in customer experience within the world of e-commerce - it will allow all customers to chat directly with the company through the Facebook chat on AdoreMe.com.

Nicolas Capuono, VP of Customer Relationship at Adore Me: "We're excited to be one of the first companies in the world that launches customer support on the Facebook chat. Our goal is to create a seamless experience for our customers, and by bringing the customer support into this familiar space we certainly do so. We believe that the chat widget will enhance both the mobile experience & the overall customer experience."

Following the disruptive and innovative DNA of Adore Me, the company recently implemented a hybrid-bot on its website. The hybrid-bot was created in partnership with Servicefriend, and it enables Adore Me customers to receive live support via messaging platforms. Earlier this year, Facebook and Servicefriend introduced the hybrid-bot in Facebook Messenger for brands wishing to deliver consistent messaging experience at scale. David Marcus, President at Messenger, is now continuing the initiative and is positioning Facebook Messenger as a channel for communication between businesses and people.

About Adore Me
Adore Me is a lingerie e-commerce company based in NYC with 140 employees across the U.S. and Europe. The company was started by Morgan Hermand-Waiche in his days as an MBA student at Harvard Business School. Adore Me offers designer, fast-fashion, affordable and inclusive intimates. The company has established a strong customer base of over 11M women, predominately urban millennials, and 80% of its traffic comes from mobile. Adore Me has been celebrated by the press as one of the fastest-growing companies in New York - ranked three times on Crain's Fast 50 list and ranked as #55 on Silicon Alley 2015 Top 100. Adore Me has also been highlighted as one of the fastest-growing retailers in the U.S. - ranked three times on the Inc. 500 list of the fastest-growing private companies in America, including the #2 fastest growing retail company in the U.S. in 2015.

MEDIA CONTACT
Iris Voltaire
Business & Brand Development
[email protected]

SOURCE Adore Me