STAMFORD, Conn., Dec. 18, 2013 /PRNewswire/ -- Affinion Group, the global leader in enabling companies to connect and engage with their customers, thereby creating rewarding relationships and enhancing brand loyalty, received numerous honors from Contact Center World, the Global Association for Contact Center Best Practices & Networking. Affinion was recognized with a silver medal in the global category of Best Customer Service at an event held the week of November 11th, 2013 in Las Vegas.
In order to qualify for this worldwide award, contact centers were required to win in their individual region. Earlier in 2013, Affinion won the gold medal for customer service in the Americas Regional Competition.
In addition to recognition across the contact center, Affinion's Brian Halley was awarded a silver medal in the category of Best Contact Center Supervisor. Halley began his career with Affinion in 2005, and has earned multiple promotions in his time with the company.
"We care immensely about our people and our performance, and approach each consumer interaction as an opportunity to exceed our customers' expectations," said Sylvester Criscone, Group VP of Operations for Affinion. "These awards serve as indicators that we've both hired the right people, from Brian Halley and his peers who manage the contact center through Mark Jackson, who's presented to Contact Center World each time we've won the award, and instilled the right methodology to take advantage of these opportunities."
More than 1,500 contact centers around the world submitted entries for these prestigious awards. This is the second year in a row that Affinion Group has received recognition from Contact Center World on a global level. Last year, the company won a gold medal for community spirit.
About Affinion Group
As a global leader with 40 years of experience, Affinion Group enhances the value of its partners' customer relationships by developing and marketing loyalty solutions. Leveraging its expertise in customer engagement, product development and targeted marketing, Affinion provides programs in subscription-based lifestyle services, personal protection, insurance and other areas to help generate increased customer loyalty and significant incremental revenue for more than 5,740 marketing partners worldwide, including many of the largest and most respected companies in financial services, retail, travel, and Internet commerce. Based in Stamford, Conn., the Company has approximately 4,300 employees and has marketing capabilities in 19 countries globally. Affinion holds the prestigious ISO 27001 certification for the highest information security practices, is PCI compliant and Cybertrust certified. For more information, visit www.affinion.com.
SOURCE Affinion Group