Affinion Group Selected As A Finalist For Prestigious ICMI Award

STAMFORD, Conn., March 26, 2014 /PRNewswire/ -- Affinion Group, the global leader in customer engagement, today announced that the company's U.S. contact center operations, which are comprised of five locations throughout the country and serve both Affinion Group, and the company's subsidiary, Connexions Loyalty, were recognized as a finalist in The ICMI Global Contact Center Awards Program competition for 2014 Best Large Contact Center.

"It's extremely gratifying to see the hard work our teams put in every day acknowledged throughout the industry," said Sylvester Criscone, Group Vice President of Operations. "For almost 30 years, ICMI has been recognized as one of the premier thought leaders in the contact center space, and we are thrilled to be considered by this esteemed organization for this award."

Companies that have made it this far in the competition have been screened through a rigorous process, which has included a questionnaire, video submission and company metrics ranging from customer satisfaction through employee retention. The finalists were also required to take part in a live interview with the ICMI team, which was then sent to a panel of industry leaders for final judging. Contestants for Best Large Contact Center needed to have at least 75 agents.  

"Being recognized as one of the Best Large Contact Centers is an amazing accomplishment!" says Sarah Stealey Reed, the content director for ICMI and head of judges for the awards program. "We receive submissions from stellar contact centers from all over the world. Trust me when I say that this is not an easy process! You can't just be a great contact center for one day or one month. You have to be consistently at the top of your game with processes, culture, tools, technology, leadership...and of course customer service!"

Recognition for the Best Large Contact Center, along with a host of other awards, will take place at the ICMI Global Contact Center Awards Dinner, May 7^th, in San Diego, CA, as part of the ICMI Contact Center Expo and Conference.

For more detail, please visit http://www.icmi.com/Resources/Contact-Center-Awards

About Affinion Group

As a global leader with 40 years of experience, Affinion Group enhances the value of its partners' customer relationships by developing and marketing loyalty solutions. Leveraging its expertise in customer engagement, product development and targeted marketing, Affinion provides programs in subscription-based lifestyle services, personal protection, insurance and other areas to help generate increased customer loyalty and significant incremental revenue for more than 5,670 marketing partners worldwide, including many of the largest and most respected companies in financial services, retail, travel, and Internet commerce. Based in Stamford, Conn., the Company has approximately 3,925 employees and has marketing capabilities in 19 countries globally. For more information, visit www.affinion.com.

SOURCE Affinion Group