Agentic AI on SMBs Terms: vcita Launches Next Gen BizAI, Bridging the Gap Between AI Automation and Control

The upgraded BizAI harnesses agentic AI to empower small businesses with smart automation and actionable insights

ST. PETERSBURG, Fla., March 18, 2025 /PRNewswire/ -- vcita, the SMB technology platform for small businesses and the organizations that serve them, announced today the addition of an innovative agentic AI solution tailored specifically to SMBs into its BizAI product. With this new proposition, vcita is redefining how small businesses interact with AI, blending automation with human oversight. The solution leverages agentic AI to take on essential responsibilities, such as responding to clients, booking appointments, generating estimates, and providing valuable insights.

"With this advanced upgrade of BizAI, we're closing the gap between enterprise-grade AI and the realities of running a small business," said Itzik Levy, CEO and Founder of vcita. "SMBs have a lot to gain by using AI: save time, uncover valuable insights, and unlock untapped revenue potential. But we also know they have much to protect, including their hard-earned reputations and client relationships. That's why our next-gen BizAI balances automation with control, allowing businesses to adopt AI at their own pace while staying in the driver's seat."

The updated BizAI employs a semi-automated approach designed to enhance trust and reliability. Rather than immediately executing tasks, BizAI identifies, prepares, and validates actions before seeking user confirmation, allowing SMBs to ease into automation while maintaining oversight. Over time, as confidence builds, SMBs can unlock deeper automation capabilities. Through an intuitive interface, SMB users can also provide feedback, set specific guidelines, and tailor BizAI's actions to align with their unique business needs, ensuring a customized and continuously improving AI experience. This way, BizAI continuously learns and evolves to better serve every business.

BizAI's latest upgrade marks the natural evolution from generative to agentic AI, eliminating the need for user prompts and enabling AI to act proactively and autonomously while collaborating with the human in the loop. Unlike many AI tools that operate in isolation, BizAI is embedded within the business's management system, seamlessly integrating into daily workflows and aligning with existing processes rather than disrupting them. By operating within the SMB's everyday environment, BizAI delivers insights and recommendations based on the business's own data, enriched by the collective wisdom of 150,000 SMBs using vcita, as well as public benchmarks and best practices.

With 15 years of experience delivering technology to the SMB market, vcita has developed expertise in successfully introducing innovation to this underserved segment. Many of the insights gained from vcita's success in the SMB tech space serve as the foundation of BizAI, ensuring that it truly caters to the needs of SMBs and delivers tangible value that impacts the user's bottom line.

BizAI's agentic AI capabilities are now available to SMBs using vcita. Being a partner-first company, vcita enables partners to leverage the BizAI APIs and develop their own agentic AI capabilities to add value to their own SMB solutions, built on the inTandem platform.

About vcita

vcita is an SMB tech company dedicated to helping small and medium businesses thrive in today's digital world by providing them with the tools to manage and grow their business. With vcita's solution, small businesses can manage all aspects of their day-to-day operations and client engagement including scheduling, billing, payment collection, client management, email and SMS marketing. inTandem by vcita is a platform designed to serve the needs of SMB service providers, offering a customizable, white-label, platform that allows organizations that serve SMBs to bring their clients all the essential vcita tools under their own brand. With inTandem, partners can deliver great service and value to their SMB customers and unlock new revenue streams, reduce churn, and increase customer loyalty. With hundreds of thousands of small business users worldwide and partnerships including marketing agencies, banks, financial service providers, telcos, MSPs, and fintechs, vcita delivers an innovative digital solution uniquely designed to serve the needs of SMBs and the companies that support them.

For more information, visit www.vcita.com or follow us on LinkedIn.

Media Contact
Sarah Schloss
Headline Media
[email protected] 
914.506.5105

SOURCE vcita