MEDFORD, Mass., July 13, 2012 /PRNewswire/ -- Agero, a leading provider of driver and vehicle assistance services in North America, was selected as the Gold Award winner for the "Best Customer Service" and "Best Large Contact Center" award categories at ContactCenterWorld.com's "Top Ranking Performers in the Contact Center World" Americas Regional Conference and Awards, conducted last month in Orlando, Fla.
The awards competition was judged solely by peer conference delegates to ensure that winners were selected by colleagues from within their own area of expertise. In its seventh year, the ContactCenterWorld.com event featured presentations from member delegates responsible for managing contact center operations for businesses across multiple industries throughout North and South America.
The Best in Customer Service award is presented to the contact center that most clearly demonstrates total dedication towards customer service in terms of its role within the business, performance metrics (including employee motivation and customer satisfaction scores) and planning. The Best Large Contact Center award category recognizes the center that most demonstrates a customer commitment, focuses on staff at all levels, and ensures that the center performance and objectives are aligned with the goals of the business.
"These prestigious awards acknowledge our rigorous recruitment and training, sharing of best practices, and regular review and change of processes in order to continually support the needs of our customers," said Robert Camacho, Agero's vice president of Contact Center Operations. "What we do is always centered on being a hero to drivers on behalf of our clients every day, and it shows in our results."
Agero operates five contact centers in North America; it recently announced Clarksville, Tenn., as the location for its sixth center, scheduled to open later this year.
Because of its selection for the Americas Region Gold Awards, Agero will compete with other top award winners from the Europe, Middle East and Africa region and Asia Pacific region at ContactCenterWorld.com's annual World Finals Conference & Awards in October. Agero previously received the top ranking among all companies globally within the "Best Internal Contact Center (Large / 250 + agents)" category at the 2010 World Finals Conference & Awards, and has also earned the Americas Regional Gold Award for the category three times before (in 2007, 2008 and 2010).
ContactCenterWorld.com is an international association focused on benchmarking contact center performance and best practices, with a global membership of more than 129,000 corporate individual members from within the contact center, help desk and CRM industries.
Agero is a leading provider of connected vehicle services for the automotive, insurance and aftermarket industries and is a market leader in roadside assistance and claims management. Based in Medford, Mass., the company has operations throughout North America and offices for connected vehicle programs in Europe. For more information, visit www.agero.com.