Air Transat rolls out Amadeus' Altea Departure Control System to boost passenger experience and efficiencies

Altea technology will enable leading Canadian airline to evolve its pre-departure and check-in experience for customers and automate operations

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Amadeus

Jun 08, 2015, 08:30 ET

MIAMI and MONTREAL, June 8, 2015 /PRNewswire/ -- Amadeus, a leading technology partner for the global travel industry, and Air Transat, a leading Canadian-based leisure travel airline, announced today that the carrier has successfully implemented Amadeus' Altea Departure Control System - Customer Management ("DCS-CM") to enhance their passengers' end-to-end travel experience and simplify the pre-departure and check-in process.

With Amadeus' technology solution, Air Transat will be able to reduce passenger processing wait times, making it easier than ever for their customers to check-in and move quickly to their gate at all key airports.

"Our partnership with Amadeus marks a significant milestone for Air Transat in enabling us to advance our service and efficiencies," said Jean-François Lemay, Air Transat's General Manager. "Amadeus' technology will bring many benefits -- from reduced airport wait times and gate agent productivity gains to a better customer experience."

Amadeus Altea DCS-CM is the ultimate and most widely used airline departure control system to help carriers deliver an optimal customer experience at the airport and beyond. Powered by the latest technology and based entirely on open systems, the Amadeus solution automates key airport processes from passenger check-in to departure.

"We are excited to welcome Air Transat to the growing list of airline partners in North America who are benefiting from our industry-leading, market-ready Altea solutions," said Ilia Kostov, Chief Commercial Officer, Airline IT, Amadeus North America. "Air Transat is the fourth airline to implement Amadeus' DCS-CM in North America, joining Southwest Airlines, SeaPort Airlines and Cape Air. What made this implementation unique is that Air Transat migrated to the Amadeus DCS without having to change its core reservations system. Thanks to the modern architecture of our IT portfolio, Amadeus can deliver next generation standalone solutions that integrate with existing technologies and add immediate value, regardless of an airline's passenger service system."

Altea DCS-CM provides the technology power that can help airlines drive future growth, streamline pre-departure and check-in efficiencies and deliver greater value to their customers. Some key benefits for Air Transat and its customers include:

Simplified customer-centric identification and intuitive workflow during the check-in process
Self-service check-in through multiple channels and options
Boarding and standby management to assure smooth processes
Automated or guided disruption management

Air Transat is among the 124 airlines worldwide who have implemented one or more of the components of Amadeus' Altea portfolio of IT solutions. For more information about Altea DCS-CM or Amadeus' other IT solutions for airlines, click here.

Notes to the editors

About Amadeus:

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally.

The group operates a transaction-based business model.

Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.

About Air Transat:

Air Transat is Canada's leading holiday travel airline. Every year, it carries some 3 million passengers to nearly 60 destinations in 30 countries aboard its fleet of Boeing narrow-body and Airbus wide-body jets. The company employs approximately 2,000 people. Air Transat is a business unit of Transat A.T. Inc., an integrated international tour operator with more than 60 destination countries and that distributes products in over 50 countries. Air Transat was named Best North American Leisure Airline at the Skytrax annual World Airline Awards, held in July 2014.

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SOURCE Amadeus