Akibia Joins Riverbed Authorized Support Partner Program

WESTBOROUGH, Mass., Aug. 10 /PRNewswire/ -- Akibia, a leading provider of consulting, integration and support for data center, network and security solutions, announced today it has joined the Riverbed® Authorized Support Partner (RASP) program providing support of award-winning Riverbed WAN optimization solutions. Akibia's 24x7 technical support organization delivers centralized support services for mission-critical infrastructure technologies.

As a member of the Riverbed Partner Network (RPN), Akibia designs and implements WAN optimization solutions based on Riverbed products that improve bandwidth utilization, increase disaster recovery capabilities and enhance consolidation and virtualization efforts. With the introduction of Technical Support, Akibia clients now benefit from a single point of contact from planning and integration through support in the live environment.

"Akibia is a strong Riverbed partner with talented engineers and consultants who understand how to maximize the value and benefits of Riverbed WAN optimization solutions," said Scott Downie, vice president of worldwide support at Riverbed. "Companies that choose Akibia to deploy and support Riverbed solutions will benefit from having increased productivity for their employees and significant IT cost savings."

The Akibia technical support center is available 24x7 and is staffed by industry and vendor certified engineers. Akibia's flexible and innovative approach to providing technical support allows significant customization to suit each client's specific requirements.  Akibia's Support Services provide the following benefits to customers:

• Experienced, Knowledgeable Support Engineers – Akibia's industry certified engineers average ten years of experience in the field. Because Akibia is often responsible for multiple solutions within the customer environment, the engineers are well-versed on the customer's infrastructure and can identify, isolate and resolve issues quickly.

• Full Life-Cycle Partnership – As the customer's design, implementation and support partner Akibia can provide greater insight into the scope of the Riverbed solution and how it is integrated in the infrastructure. Support engineers can easily collaborate with the design engineers to pin point and remediate issues quickly.

• Faster Resolution – Akibia's call answer time is less than 19 seconds, and the engineers do not use voicemail or scripts. Dedicated engineers know the customer's environment and respond quickly with solutions.

"Because of our deep knowledge of the customer's environment and the strength of our engineers Akibia is able to quickly remediate issues that do arise in the client's WAN environment," said Tom Tucker, president and CEO of Akibia.  "Whether performance issues are related to application latency sensitivity, non-core applications overburdening the WAN, or a desire to achieve LAN-like response on WAN links, Akibia's Technical Support organization is able to identify issues and improve performance."

Akibia is a single point of contact for global customers running mission-critical data center, network and security infrastructure technologies including systems from Sun, IBM, HP, Dell, EMC, Check Point, Cisco, Citrix, Juniper and others. By partnering with Akibia, an independent, trusted advisor, instead of multiple support providers, customers benefit from Akibia's comprehensive knowledge of their environment, and greater customization, flexibility and commitment to exceptional customer service.

About Akibia, Inc.

Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with our customers to deliver solutions that improve the availability, reliability and performance of their data center, network and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations reduce costs, increase efficiencies and manage risk in the data center. Founded in 1988, Akibia is an independent IT services company with offices throughout the United States and Europe. Visit www.Akibia.com for more information.

SOURCE Akibia, Inc.