Allegiant Partners with UNLV's College of Hospitality to Launch Customer Experience Training for Flight Attendants
New Allegiant Training Program invests in flight attendant development through a first-of-its-kind collaboration with one of the world's leading hospitality schools.
LAS VEGAS, Nov. 2, 2026 /PRNewswire/ -- Allegiant (NASDAQ: ALGT) is taking the next step in its customer experience journey through a new partnership with the University of Nevada, Las Vegas (UNLV) William F. Harrah College of Hospitality, bringing a customized customer experience training program to flight attendants across its network.
The program leverages UNLV's expertise in service culture and training to strengthen Allegiant's customer experience as the airline grows.
"Continuous learning is essential in a dynamic industry like aviation," said Tyler Hollingsworth, Allegiant's Chief Operating Officer. "This program encourages our teams to embrace new ideas and apply fresh insights that can make a meaningful impact for in-flight team members."
The curriculum was developed in collaboration with hospitality experts at UNLV and tailored specifically to Allegiant's operation and customer experience goals. Through a two-day training delivered at flight attendant bases, crew members from Allegiant will explore hospitality best practices, emotional intelligence, communication strategies, and the impact of customer interactions throughout the travel journey — giving flight attendants across the airline tools for delivering consistent service, regardless of which aircraft or route they're working.
"At the heart of exceptional service is human connection," said Finley Cotrone, Professor and Director of the Sands Center for Professional Development. "It has been a privilege to work with the humans who make up the flight attendant training team. Their passion, expertise, and commitment will be instrumental in bringing this program to life."
This marks the first collaboration of its kind between Allegiant and UNLV, representing a unique partnership between the airline industry and one of the world's leading hospitality education programs. The training program launches in November, with an initial rollout at East Coast bases before expanding across the network through Spring 2027.
"As Allegiant continues to grow, investing in our flight attendants remains one of the most important investments we can make," said Nani Binder, Allegiant's Vice President of Inflight. "This training builds upon the incredible work our crews already do every day. Programs like this help elevate customer experience while recognizing the strengths, professionalism, and care our team members bring to each flight."
The launch comes as Allegiant continues the integration with Sun Country Airlines, following the completion of the acquisition on May 13, 2026. Together, Allegiant and Sun Country form a leading value-focused airline in the United States, with a combined fleet of nearly 200 aircraft serving almost 175 cities.
That scale and commitment to customer experience, builds on a strong foundation of recognition: Allegiant was ranked the #2 U.S. airline overall and top-ranked value carrier in The Wall Street Journal's 2025 airline rankings, named 2026's Best Low-Cost Airline in North America by Skytrax's World Airline Awards for the third consecutive year, and recognized among the top three U.S. airlines — and the #1 ultra-low-cost carrier — in J.D. Power's North America Airline Satisfaction Study.
About Allegiant – Together We Fly™
Las Vegas-based Allegiant (NASDAQ: ALGT) is an integrated travel company with an airline at its heart, focused on connecting customers with the people, places and experiences that matter most. Through Allegiant Air and Sun Country Airlines, the company serves approximately 22 million annual customers across scheduled passenger, charter and cargo operations. Together, the airlines operate more than 650 routes serving nearly 175 cities throughout the United States and select international destinations. Allegiant is committed to providing affordable travel options, operational excellence and long-term value for customers, employees, communities and shareholders. For more information, visit Allegiant.com.
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