ALPS Wins 2015 NOVA "Innovation in Customer Experience" Award

DST Firm Recognized for First-of-its-Kind ETF Order Entry Platform

Nov 09, 2015, 13:19 ET from ALPS

DENVER, Nov. 9, 2015 /PRNewswire/ -- ALPS, a DST Company providing products and services to the financial services industry, today announced it has been selected as winner of the 2015 NICSA/NOVA "Innovation in Customer Experience" Award.

ALPS Fund Services was awarded first place for the development of a new ETF Order Entry platform for its proprietary ALPS Virtual Access client portal. The new ETF interface, which includes first-to-market functionality, allows Authorized Participant partners to more efficiently place creation and redemption orders directly with ALPS, streamlining the process and creating a more controlled environment. The new ALPS system provides a more efficient alternative to phone calls, e-mails, and faxes while providing order confirmation notifications to portfolio managers of the funds.

ALPS was also awarded Honorable Mention in the Innovation in Customer Experience category for development of Quality Standards and an Engagement Program for ISO 9001:2008.

The NOVA Award recognizes the firm that most exhibits innovative use of technology to improve relationships with sales intermediaries or end shareholders, recognizes and acts on opportunities swiftly, and makes good use of existing staff and technology.

"We hold everyone at NICSA and Money Management Executive in the highest regard," says Jeremy May, President, ALPS Fund Services. "So this recognition is meaningful to us. More than that, the awards let us know that our efforts to proactively address market demands, regulatory challenges, and changing client needs are producing results."

This year's awards presentation took place October 29th at NICSA's 2015 Awards Luncheon, held in the Grand Ballroom at the Hyatt Regency Boston.

For more information on ALPS best-in-class industry software and applications, visit

About ALPS
Through its subsidiary companies, ALPS Holdings, Inc. is a leading provider of innovative investment products and customized servicing solutions to the financial services industry. Founded in 1985, Denver-based ALPS delivers its asset management and asset servicing solutions through offices in Boston, Golden, New York, Seattle, and Toronto. ALPS is a wholly-owned subsidiary of Kansas City-based DST Systems, Inc. For more information about ALPS and its services, visit Information about ALPS products is available at

About DST
DST Systems, Inc. is a leading provider of sophisticated information processing and servicing solutions to companies around the world. Through its global enterprise, DST delivers strategically unified transactions and business processing, data management, and customer communications solutions to the asset management, brokerage, retirement, and healthcare markets. Headquartered in Kansas City, MO., DST is a publicly-traded company on the New York Stock Exchange. For more information, visit

Media Contact:
Laura M. Parsons                             
DST Global Public Relations       

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