American Airlines and American Eagle Help Customers Affected by Mexicana Airlines Service Suspension

Aug 30, 2010, 18:35 ET from American Airlines

FORT WORTH, Texas, Aug. 30 /PRNewswire/ -- American Airlines and its regional affiliate, American Eagle, announced today that they are assisting customers affected by oneworld® partner, Mexicana Airlines' decision to cease operations indefinitely.  Mexicana filed for bankruptcy protection in the U.S. and Mexico on Aug. 2, and suspended ticket sales on Aug. 4.  

Subsequently, Mexicana announced significant capacity reductions between Mexico and the West Coast, as well as on other international routes. Effective Saturday, Aug. 28 at noon, Mexicana and its affiliates MexicanaClick and MexicanaLink suspended all operations indefinitely.

American and American Eagle are offering a special 20 percent discount off any published fare for customers holding tickets for confirmed bookings on cancelled Mexicana flights. Under this offer, effective today, American and American Eagle will replace a customer's current travel itinerary with a new confirmed ticket to their original destination. Changes to the closest airport served by American or American Eagle are permitted only if American or American Eagle does not fly into the original destination.  This offer is only valid for travel on American and American Eagle between the U.S. and Mexico within seven days of the original travel dates. Travel must be completed by Oct. 28, 2010. Tickets must be issued by Sept. 5, 2010.  

To take advantage of this special offer, customers may call American Airlines reservations:

U.S.-based Customers

  • 1-800-433-7300 (English)
  • 1-800-633-3711 (Spanish)

Mexico-based Customers

  • 5209-1400 (Mexico City only)
  • 01 800 904 6000 (Rest of Mexico)

To further assist stranded Mexicana customers, American added two additional flights from Mexico City and Cancun, Mexico to Dallas/Ft. Worth and one from Mexico City to Miami on Aug. 29.  

For more information related to how American and Eagle are assisting customers due to flights cancelled by Mexicana Airlines, please visit

About American Airlines

American Airlines, American Eagle and AmericanConnection® serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning website,®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve nearly 700 destinations in more than 130 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection,, We know why you fly and AAdvantage are trademarks of American Airlines, Inc. (NYSE: AMR)

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SOURCE American Airlines