FORT WORTH, Texas, July 2, 2012 /PRNewswire/ -- Just in time for the busiest travel week of the summer, American Airlines premium customers at Miami International Airport (MIA) will enjoy an expedited and personalized check-in experience as American opens its second Flagship Check-In. Like Flagship Check-In at Los Angeles International Airport (LAX), this exclusive check-in experience at MIA is designed to enhance and customize the travel experience for a select group of American's high-value customers.
Flagship Check-In will offer premium customers a separate security line and a private, expedited experience with customer service representatives who can assist with a variety of individual travel needs. This includes baggage assistance, seat and itinerary changes and connecting flight information. Premium customers eligible for Flagship Check-In at MIA, as well as LAX, include:
- ConciergeKey(SM) members.
- Customers of American's Five Star Service – a personal one-on-one airport assistance program provided on the day of travel.
- First Class customers traveling onboard an American Airlines three-class trans-continental aircraft flying between MIA and LAX, and from LAX to JFK.
- First Class customers traveling onboard an American or select oneworld® alliance international aircraft anywhere in their outbound itinerary. For a complete list of eligible carriers, please visit www.aa.com/flagshipcheckin.
"Our customers who have used Flagship Check-In in Los Angeles overwhelmingly tell us this is a service that they highly value, as it provides an exclusive, expedited check-in experience and enables quick and easy access to the front of the security lines," said Virasb Vahidi, American's Chief Commercial Officer. "Expanding Flagship Check-In to Miami will provide our most high-value customers with our very best service, something especially appreciated during peak travel periods, such as this holiday week."
The MIA Flagship Check-In experience will be available daily between 4 a.m. and 11 p.m. and is located in Concourse D of the North Terminal.
In addition to MIA's new Flagship Check-In, American continues to provide an upgraded and modern customer experience that focuses on what American's top customers value most. This includes everything from world class products and services such as enhanced smart phone apps keeping customers connected to hundreds of upcoming aircraft deliveries.
About American Airlines
American Airlines, American Eagle® and the AmericanConnection® carrier serve 260 airports in more than 50 countries and territories with, on average, more than 3,500 daily flights. The combined network fleet numbers more than 900 aircraft. American's award-winning website, AA.com®, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld® alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members and members-elect serve more than 900 destinations with more than 9,000 daily flights to 150 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines, American Eagle, AmericanConnection, AA.com, and AAdvantage are trademarks of American Airlines, Inc. AMR Corporation common stock trades under the symbol "AAMRQ" on the OTCQB marketplace, operated by OTC Markets Group.
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The address is http://www.aa.com
SOURCE American Airlines