GURGAON, India, May 21, 2012 /PRNewswire/ --
BPO Arm of IonIdea Implements Drishti's Ameyo Solution for Inbound and Outbound Process
IonIdea provides solutions to its customers by leveraging the right technologies to meet their business needs. They pride themselves as bringing a rich vein of expertise. The technology company deployed the Ameyo solution to enhance its customer acquisition and customer service process.
Streamlining business processes and providing competitive edge are the unique value deliveries of IonIdea. The company needed a solution that could match their high level of expertise and quality requirements. Anurag Vishwakarma, Director, IonIdea elaborates on the solution, "Being a key player in the domain of outsourcing, reaching out to customers forms a crucial part of our business process. Our existing application was unable to perform in the high-demanding environment of international customer handling. We needed a solution that could automate the entire inbound/outbound process and enable smooth service delivery. Ameyo replaced the former solution and it responded well to any dialing configurations and dramatically increased our customer-connects and hence improved our customer acquisition and customer service processes."
In addition to connecting IonIdea's agents to the right customers at the right time, the expert team from Drishti integrated the current CRM system deployed in IonIdea with the Ameyo solution. This provided the technology company a quick and easy management of information. The CRM integration was aptly accessed by the agents as they interacted with customers either through the ACD or predictive dialer system depending on the business process. Furthermore, the implementation benefited IonIdea with an innovative and reliable solution that enhanced processes specific to their business needs.
IonIdea leverages the right technologies, global expertise to provide business solutions to customers across industries. They work on the premise of enhancing customer satisfaction through providing reliable and innovative solutions that streamline business processes and enhance competitive edge.
Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP telephony, unified messaging, conferencing, presence management, and application collaboration), SOA, and SaaS. Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
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SOURCE Drishti - Soft Solutions Pvt Ltd