PROVO, Utah, Oct. 17, 2018 /PRNewswire/ -- Aptive Environmental, a front-runner in the pest control services industry, announced it has reached a major milestone of surpassing 500,000 customers.
"This is a big milestone for us—500,000 customers in just three years of business," said Vess Pearson, CEO of Aptive Environmental. "Our growth really is a product of our entire sales and service teams and their hard work and expertise."
Jeffery and Carlie Tanner of Carmel, Ind., were the pest control company's half-millionth customer. The young couple enjoys running, playing video and board games, and watching football from their alma mater, Purdue University. To celebrate, local and corporate Aptive leaders visited the Tanners and gave them a collection of board games, Aptive-branded outerwear, and a gift-certificate to a sports supply store.
Aptive, which provides progressive solutions to effectively serve customers while leaving a reduced impact on the environment, has enjoyed steady growth over its three years in business. Today Aptive services more than 2,000 cities across the United States, consistently adding new locations, customers and personnel with each subsequent year. This summer PCT Magazine ranked Aptive the 11th-largest pest control company in North America out of 20,000 competitors. Aptive also ranks as one of the most popular pest control companies online with more than 13,000 Google reviews and an average 4.5 star rating.
"We've had a consistent focus on growth since the beginning and been fortunate to meet our projections annually. We're also constantly improving our customer service and employee expertise to further help us grow," said Derrick Royce, Chief Experience Officer at Aptive. "One key area of focus has been investing in our sales technology and training in pursuit of developing a strong employee base."
Online sales have increased more than 462 percent over the last year, which Pearson credits to finding an online-advertising campaign that works for its customer base. Aptive has also been piloting a dedicated customer service department in its corporate office to directly address customer concerns, which has resulted in record retention for those locations included in the pilot. Aptive plans to expand this pilot nationally to further increase customer retention across all company locations in 2019.
Connect with Aptive Environmental online to learn more about its pest control services:
About Aptive Environmental
Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 2,000 cities across North America. Aptive Environmental offers its customers pest treatments to keep homes and properties pest-free from spiders, ants, wasps, cockroaches, fleas, ticks, silverfish, crickets, rodents, scorpions, snails and more. It is a proud member of the EPA's Pesticide Environmental Stewardship Program. Aptive is also an accredited member of the Better Business Bureau (BBB), and has partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.
SOURCE Aptive Environmental