ATLANTA, Sept. 13, 2011 /PRNewswire/ -- EarthLink, Inc. (NASDAQ: ELNK), a leading IP infrastructure and services company, today announced that Arcadia Publishing, a major local history publisher in the United States with a catalog of more than 7,000 titles in print and hundreds of new titles released every year, selected EarthLink Business™ to implement a customized, integrated communications solution, including Voice Over IP, broadband connectivity and system equipment.
An EarthLink Business customer since 2000, Arcadia's leadership recognized the company's growing need for additional bandwidth to address the end-user side of its business and the increased use of web-based applications. With the company experiencing almost three-fold growth in the past ten years, Arcadia has invested in additional internal systems and added a Microsoft CRM (Customer Relationship Management) application. Arcadia also saw many advantages to adding Voice over IP to its EarthLink solution, including automation and reporting capabilities.
"We consider EarthLink Business as a real partner," stated Paul Raffle, Chief Operating Officer, Arcadia Publishing. "We have been a customer for more than 11 years, and did not ever contemplate going elsewhere. Obviously, communications services are critical to our operation, so it's important to us that an integrated solution is available from one company."
Arcadia's new solution from EarthLink improved the company's productivity and performance in several key areas. Most critically, it is fully integrated with Arcadia's CRM application, which helps employees more efficiently and effectively support end users. For the company's management team, more timely decisions can be made with important information now available at their fingertips via desktop dashboards.
"The EarthLink Business team worked closely with Arcadia to design and implement a solution to best meet their business objectives," said Skip Hinshaw, Vice President, EarthLink Business Systems Sales. "We worked consultatively with this loyal customer to help them leverage the most up-to-date technology to make the most out of every customer interaction."
Added Raffle, "Our relationship with our EarthLink Business team is outstanding and they treat it as a long-term commitment. I have recommended EarthLink Business without hesitation because I am confident in their responsiveness and commitment to create just the right solution for their customers."
EarthLink, Inc. (NASDAQ: ELNK) is a leading provider of Internet Protocol (IP) infrastructure and services to medium-sized and large businesses, enterprise organizations and over 1.5 million consumers across the United States. The company has been providing Internet access and communications services for decades and has earned an award-winning reputation for both outstanding customer service and product innovation. For consumers, EarthLink is a leading Internet Service Provider connecting people to the power and possibilities of the Internet. EarthLink Business™ provides voice, data, mobile and equipment services over a 28,000 mile fiber network and MPLS-based services nationwide. For more information, visit EarthLink's website www.earthlink.net.