FAYETTEVILLE, Ark., April 21, 2011 /PRNewswire/ -- Arvest Bank ranks highest in the Southwest region in the J.D. Power and Associates 2011 Retail Banking Satisfaction Study(SM), released today. This is the second consecutive year that Arvest has been recognized with the highest ranking in the Southwest region.
"To be honored by our customers through this well respected consumer survey year over year is certainly an honor," said Kevin Sabin, president and COO of Arvest Bank. "Our associates work hard to provide the best banking experience possible to each customer and we are grateful to have that hard work recognized by those customers."
Arvest Bank received ratings significantly higher than the Southwest regional averages in the five of the six factors analyzed by the study - account activities, account information, facility, fees, and product offerings. The study was conducted with more than 51,000 banking consumers being interviewed throughout eleven regions across the United States. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.
In addition to the top ranking in the Southwest Region, Arvest was ranked third in the South Central Region for 2011. Arvest Bank received ratings higher than the South Central regional averages in the five of the six factors analyzed by the study - account activities, account information, facility, fees, and product offerings. The South Central Region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee.
Arvest Bank has some of the lowest fees in the nation and offers 12-hour weekday banking, along with Saturday hours at many of its more than 240 locations. Arvest also offers many convenient and innovative products including Arvest Rewards, mobile banking, an iPhone application to locate branches and ATMs, a reloadable Spending Card, a shared Family Card and extensive online banking tools.
"Our exceptional commitment to service, combined with cutting-edge products and services make Arvest a bank that is easy to use," said Sabin. "The bottom line is that when you put the needs of your customers first, your customers take notice. This is an honor and we want to thank all our customers for trusting us to care for their financial needs."
To view more information and ratings overview for the J.D. Power and Associates 2011 Retail Banking Satisfaction Study(SM), visit http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2011043.
In 2011, Arvest celebrates its 50th year of providing financial solutions to its customers. Arvest Bank operates more than 240 bank branches in Arkansas, Oklahoma, Missouri and Kansas through a network of 16 locally managed banks, each with its own advisory board of directors and management team. These locations service customers in 90 communities with 12-hour weekday banking at most locations. Arvest also provides a wide range of banking services including loans, deposits, treasury management, asset and wealth management, life insurance, credit cards, mortgage loans and mortgage servicing. Arvest is an equal housing lender and member FDIC.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw- Hill Companies.
SOURCE Arvest Bank