HORSHAM, Pa., Feb. 19, 2019 /PRNewswire/ -- Astea International Inc., a leading global provider of field service management and mobility solutions, announced today the launch of Alliance Warehouse Edge™ that enables warehouse workers to perform all their daily activities on a mobile device. This latest expansion of its Alliance Enterprise™ field service management platform adds full back office warehouse management functionality along with a new native mobile application for warehouse floor workers. Warehouse Edge expands upon the logistic supply chain capabilities within Alliance Enterprise to provide real-time visibility into parts availability, parts usage, and the purchasing and replenishment process from any of the platform's native mobile applications or browser-based user interfaces. Astea customers can now realize even greater efficiency by allowing their warehouse and logistics supply chain to utilize the same platform without the need for additional integration.
One of the Alliance Enterprise platform's many differentiators is the fact that it provides a comprehensive view of inventory throughout warehouses, van and truck stock, customer sites, repair chains, spares pools and parts exchanges. The release of Warehouse Edge marks a significant milestone by adding one more critical capability—complete warehouse management on a mobile device—to our full service lifecycle platform.
"With the release of the Alliance Enterprise platform in September 2018, Astea is now positioned for a series of new releases that will expand what is already the industry's broadest and deepest field service solution into a wide range of new areas," said David Giannetto, Astea's chief operating officer. "Alliance Enterprise has historically given service organizations the ability to manage truck stock, logistics and warehouse inventory. In keeping with our philosophy of consolidating all users onto one platform to increase efficiency and maintain proper focus on revenue and profit generating activities, the addition of a complete, fully-embedded warehouse mobile management solution was the logical next step."
This expansion is seamlessly integrated into the Alliance Enterprise back office platform, allowing warehouse workers to manage physical inventory movement in real-time and perform physical and cycle counts quickly while achieving greater accuracy of inventory levels through the use of native smart device functionality and barcode scanning devices. It also eliminates the need for manual processes and paperwork by enabling warehouse workers to utilize a mobile device to perform their most common tasks including:
- Parts Picking and Warehouse Pick Routing
- Parts Shipping and Receiving
- Transfers of Inventory Stock
- Inventory Cycle Counting
"We firmly believe that the service industry will soon be at a point where every worker can do their job and be fully mobile at the same time," said Emily Hackman, Astea's director of global marketing. "Our Alliance Manager Edge mobile app proved that field service managers can perform their complex job while being fully mobile. The same is true of our Customer Edge app that gives end-customers complete control over their service experience from anywhere. Now, that same mission of making all field service stakeholders mobile has been achieved for the warehouse. The launch of Warehouse Edge is the next step that Astea is taking to expand the scope and definition of service. As the company that first defined service management technology, Astea is now empowering its customers to achieve even higher levels of operational efficiency, profitability and differentiation."
To request a personalized demonstration of the new Alliance Warehouse Edge, visit https://astea.com/request-a-demo.
About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world's best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea's solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.
www.astea.com. Service Smart. Enterprise Proven.
© 2019 Astea International Inc. Astea, Alliance Enterprise, Alliance Warehouse Edge, Alliance Manager Edge, Alliance Customer Edge are all trademarks of Astea International Inc.
SOURCE Astea International Inc.