Atento Expands U.S. Nearshore Capacity with New Center in Guatemala

• The new location will strengthen Atento's ability to support its clients' growth in the United States and meet evolving service needs
• The expansion will create new career opportunities, support talent development in Guatemala, and generate up to 800 direct jobs

MIAMI, Nov. 9, 2026 /PRNewswire/ -- Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and an industry leader in Latin America, announced the opening of its new Atento Torre Fuego, its new center in Ciudad Reformadores, Villa Nueva, Guatemala. 

This opening marks an important milestone in the company's regional expansion and consolidation strategy. The center will help international companies particularly those in the United States market, transform customer experience through technology, including AI and automation. It will also support the growth of existing clients that continue to place their trust in Atento.

Atento Torre Fuego will create up to 800 direct jobs in the region, expanding access to professional development, high-quality training, including training in AI tools, and stable employment. In addition to strengthening the local labor market, the initiative is expected to contribute to Guatemala's sustainable economic growth and global services infrastructure.

Designed to meet the rigorous technology, operational and security standards, the new center will reinforce Guatemala's position as a strategic hub for nearshore services, meeting the growing demand from the U.S. market. The prime location in Ciudad Reformadores will enable Atento to combine AI-powered solutions with the region's bilingual and highly trained workforce to improve operational efficiency and end-user satisfaction.

With this expansion, Atento reaffirms its commitment to stay close to the evolving needs of the global market and advancing digital transformation, while preserving the human touch that distinguishes its operations.

"We continue to grow so e can better meet our client' needs. The opening of Atento Torre Fuego in Guatemala expands our capacity to deliver BTO and customer experience solutions to companies operating in the United States. This milestone will create up to 800 direct jobs and reflects our confidence in the future, in our people and in our ability to support our clients as they grow," said Chris Condon, Atento's U.S. Nearshore President. "This progress would not be possible without the continued dedication of our teams and the trust of our clients, who have helped establish Atento as a leader in nearshore CX services. More talent, more capacity and more opportunities: we are continuing to build the future for our clients."

About Atento

Atento is the largest provider of customer experience management and business process outsourcing ("CXM BTO") services in Latin America and one of the leading global providers. Atento is also one of the leading providers of BTO CXM nearshoring services for companies operating in the United States. Since 1999, the company has developed its business model in 17 countries, employing more than 90,000 people. Serving more than 400 customers, Atento offers a wide range of CRM BTO services across multiple channels. The majority of Atento's customers are leading multinational companies in the telecommunications, banking and financial services, healthcare, retail, and government sectors. In recent years, the company has been recognized for its excellence by several global industry analysts, including Everest, Gartner, Frost & Sullivan, and ISG. We were also recognized as the first company in the sector in the world to obtain the ISO 56002 Certification in Innovation Management, which we have maintained for four consecutive years. For more information, visit www.atento.com.

SOURCE Atento