NEWTON, Mass., Jan. 29, 2014 /PRNewswire/ -- Attivio, creator of the Active Intelligence Engine® (AIE®), has been named one of only four "Innovation of the Year" finalists for its Service Knowledge Expert (SKE) solution by Pink Elephant. The IT Excellence Award recognizes a product or service developed by the vendor community that has made the greatest contribution to IT Service Management (ITSM) in the last calendar year.
Attivio's SKE provides a one-stop, 360-degree view of all enterprise data and content relevant to a given incident, complete with recommendations that are most likely to quickly resolve that incident. SKE unifies Service Management tools with formal knowledge bases and all organic service knowledge buried within multiple databases, documentation, wikis, SharePoint, email archives, websites, machine logs and other silos of enterprise information.
SKE is powered by Attivio's Active Intelligence Engine (AIE), a unified information access (UIA) platform that builds a hybrid, schema-less index of all information stores – regardless of source location, content, or format. In stark contrast to the traditional data warehousing approach, there is no need to pre-define complex data and workflow relationships – relationships that change with each new information source introduced.
Attivio SKE has the power to help organizations:
- End frustrating, time-wasting manual information gathering that causes poor service performance, high turnover, SLA violations, needless costs and impaired competitiveness
- Easily access, discover and act upon all information relevant to a given service management activity, expediting incident resolution, root cause analysis, problem solving, service changes and more
- Dramatically decrease service escalation rates, mean time to restore service, mean time between failures, service team turnover and more
"We are thrilled to be recognized by Pink Elephant, the leading supplier of ITIL and ITSM conferences and education," stated Sid Probstein, CTO at Attivio. "SKE has proven to be amazingly effective in helping our customers drive sharp cost reductions by lowering escalation rates, mean-time-to-restore service, SLA violations and staff turnover and onboarding time."
Winners will be announced Monday, February 17, 2014 at the afternoon Keynote of the 18th Annual Pink Elephant Conference and Exhibition at the Bellagio hotel in Las Vegas. The presentation can also be viewed on Livestream at www.livestream.com/pinklive.
For more information about Attivio's Service Knowledge Expert solution, please visit http://www.attivio.com/resources/webinars/1266-achieve-a-new-standard-of-service-excellence.html.
Attivio's unified information access platform, the Active Intelligence Engine® (AIE®), redefines the business impact of our customers' information assets so they can quickly seize opportunities, solve critical challenges and fulfill their strategic vision.
Attivio integrates and correlates disparate silos of structured data and unstructured content in ways never before possible. Offering both intuitive search capabilities and the power of SQL, AIE seamlessly integrates with existing BI and big data tools to reveal insight that matters, through the access method that best suits each user's technical skills and priorities. Please visit us at http://www.attivio.com.
Attivio and Active Intelligence Engine are trademarks of Attivio, Inc. All other names are trademarks of their respective companies.
Media Contacts for Attivio:
Molly Delaney or Julia Bucchianeri