PORTLAND, Maine, May 27, 2015 /PRNewswire/ -- Auto Europe, a leader in worldwide car rentals and travel services, has always been about putting its customers first and ensuring a smooth car rental experience. Now they are backing that up with a new, Ready-to-Go Pickup Guarantee – pledging to pay for their customer's car rental if the reserved vehicle is not ready and waiting upon their arrival at the rental car counter.
Auto Europe's Ready-to-Go Pickup Guarantee is the first-of-its-kind in the car rental industry and follows on a long-standing focus on customer satisfaction and commitment to getting the experience right.
"We are always listening to our customers, and we know that when they go to Europe they'll be creating memories that will last a lifetime," said Scott Braun, CMO of Auto Europe. "There is a lot of anticipation for their trip and the last thing they want is any hiccup with their rental car. Since we're committed to ensuring a smooth rental experience, we wanted to put our money where our mouth is. That's why we created the Ready-to-Go Pickup Guarantee. If we don't deliver on our promise, the rental is on us."
This new guarantee is the latest example of Auto Europe's enduring commitment to putting their customers first. "Auto Europe is known for helpful advice, an easy booking experience and great pricing," continued Braun, "but really we have a passion for going above and beyond for the customer. Whether it is assisting through challenges at pickup, drop-off or anytime in between, we've always prided ourselves on staying by the customer's side during their entire journey."
About Auto Europe, LLC.
Auto Europe (www.autoeurope.com) is one of the largest car rental wholesale companies in the world and services over 20,000 car rental locations in 180 countries, having served well over 8 million customers globally. For over 60 years, Auto Europe has been an industry leader, nominated for numerous Travel awards including Europe's leading Car Rental Company. In addition to their best rate guarantee and award-winning customer service, Auto Europe specializes in luxury car rentals, unique long-term rental options and chauffeur and airport transfer services.
SOURCE Auto Europe