BackOps Raises $42M Series B to Scale Its AI Resolution Layer for Supply Chain Operations

Six months after its $26 million Series A, the round follows measurable customer results, including one deployment that cut billing cycle time from approximately 28 hours to 14 minutes.

SAN FRANCISCO, Sept. 16, 2026 /PRNewswire/ -- BackOps, the AI resolution layer for companies that make or move physical goods, today announced it has raised $42 million in Series B funding. Insight Partners led the round, with participation from existing investors Theory Ventures, Construct Capital, Gradient Ventures and 10VC. BackOps will use the funding to expand its resolution layer to support additional processes and grow its product, engineering and go-to-market teams to meet growing customer demand.

Turning AI Capability into Reliable Execution

Supply chain work varies by product, order, customer and external party. Reaching the required outcome often requires coordination across enterprise systems, internal teams and networks of carriers, suppliers, distributors, customers and service providers. Today, people bridge this – gathering context, translating between processes, coordinating decisions and following up until the work is complete. When work depends on manual efforts and knowledge concentrated in a few people, work slows, operating costs rise, customer commitments are put at risk and recoverable value is left on the table. 

Companies are looking to AI to help automate this work. However, general-purpose AI doesn't arrive knowing supply chain processes or the resolution patterns required to carry them out reliably. Teams also have to capture each process, connect it across systems and third-party portals, define rules and approvals, test everything, and maintain it as interfaces change – slowing time to value and creating an ongoing burden. BackOps removes that friction with prebuilt connections to commonly used carrier systems, resolution patterns learned across implementations, and extensive data from resolving carrier claims, so companies can get AI processes running faster and keep them running as requirements evolve.

"People have become the middleware between the systems and outside parties that keep supply chains moving," said Sean McCarthy, co-founder and CEO of BackOps. "AI changes what is possible, but companies shouldn't have to spend months building infrastructure before they can start solving real operational problems. Our mission has always been to make enterprise automation dramatically easier to deploy, scale, and manage so customers can carry approved work through to the outcome, quickly and consistently. This funding will help us bring that model to more of the processes that determine operating cost, revenue, speed and service for our customers."

Customer Momentum and Impact

Over the past year, large enterprises across the grocery, retail, logistics, and distribution sectors have adopted BackOps to run end-to-end processes spanning carrier claims, chargeback disputes, complex billing, and even forecasting.

Carrier claims demonstrate the impact of BackOps operating at production scale and the power of its proprietary data. In one customer deployment, a national parcel platform handed BackOps its claims operation. Since going live in December 2025 the system has processed 500,000+ claims and resolved 91% of them with no human involvement, as monthly volume grew 150-fold without additional hiring. Outcomes improved as volume rose, with the automated resolution rate climbing from 87 percent at launch to 99 percent today.

BackOps has also demonstrated customer impact in workflows beyond claims. In a separate deployment at a retailer operating 13 sites, the billing process required an estimated 11,000 staff hours annually. BackOps reduced the average billing cycle from approximately 28 hours to 14 minutes, creating additional capacity to help the business grow volume without adding a planned five billing specialists and a supervisor – approximately $660,000 in projected fully loaded annual cost.

Scaling the Resolution Layer 

BackOps plans to expand its supported resolution processes across operations, finance and customer service. Every new workflow and completed run records the context, decisions, actions and outcomes behind the work. Over time, this record can provide a foundation of operational intelligence that helps customers identify recurring patterns, strengthen their processes and make better decisions.

"Supply chains generate operational complexity every day, and much of that complexity is still managed by people doing manual, time-intensive work across disconnected systems," said Kenta Yaegashi, Vice President at Insight Partners. "BackOps has built the infrastructure layer that automates the resolution of claims, disputes, and order exceptions. As BackOps expands within an organization's operations, the value compounds as customers can see in real-time decision intelligence across their critical processes and standard operating procedures. We are proud to lead this round and look forward to supporting Sean and the team as they scale."

To learn more, visit www.backops.ai.

About BackOps

BackOps is the AI resolution layer for companies that make or move physical goods. It captures how internal processes actually run, helps teams strengthen them and executes approved work across systems, internal teams and external parties. BackOps helps companies improve operating margins, complete work faster and provide more reliable service. The company is headquartered in San Francisco. Learn more at www.backops.ai.

About Insight Partners

Insight Partners is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries. As of December 31, 2025, the firm has over $90B in regulatory assets under management. Insight Partners has invested in more than 900 companies worldwide and has seen over 55 portfolio companies achieve an IPO. Headquartered in New York City, Insight has a global presence with leadership in London, Tel Aviv, and the Bay Area. Insight's mission is to find, fund, and work successfully with visionary executives, providing them with tailored, hands-on software expertise along their growth journey, from their first investment to IPO. For more information on Insight and all its investments, visit insightpartners.com or follow us on X @insightpartners.

SOURCE BackOps