BB&T Insurance receives top customer satisfaction award from Greenwich Associates

RALEIGH, N.C., April 5, 2011 /PRNewswire/ -- BB&T Insurance Services announced today it earned the 2011 Greenwich Excellence Award for Customer Satisfaction, U.S. Large Corporate Insurance Brokerage.

The award is based on 676 interviews with U.S. companies with annual revenues of $500 million or more.  The study asked about property and casualty risk management practices and strategies, including the brokers and carriers with whom they purchase coverage and insurance-related services.

"BB&T Insurance continues to distinguish itself and receive top honors from industry experts based on our ability to help clients identify and manage risk, and implement cost-effective coverage," said Randy Screen, chief insurance marketing executive for BB&T Insurance Services. "I'm very proud of our team for their consistent attention to customer satisfaction."

Greenwich 2010 Excellence Award for Middle Market Insurance Brokerage

BB&T Insurance also received the 2010 Greenwich Excellence Award for Middle Market Insurance Brokerage, Southern Region. BB&T attributed the win to its "long-term relationships based on trusted expertise and local attention," Screen said.

For the 2010 Greenwich Excellence Awards for Middle Market Insurance Brokerage, Greenwich Associates interviewed more than 9,000 decisions-makers from mid-market companies ranging in size from $10 million to $500 million in annual sales.

About Greenwich Associates

Greenwich Associates is a leading international research-based consulting firm that conducts benchmarking research and studies on best practices and industry trends.

About BB&T Insurance Services

BB&T Insurance Services, the nation's sixth largest insurance broker, is a wholly owned subsidiary of BB&T. Founded in 1922, it operates more than 100 insurance agencies in Maryland, West Virginia, Virginia, Kentucky, Tennessee, North Carolina, South Carolina, Alabama, Georgia, Florida, and California. Visit http://insurance.bbt.com/ to learn more.

About BB&T

BB&T Corporation (NYSE: BBT) is one of the largest financial services holding companies in the U.S. with more than $157.1 billion in assets and market capitalization of $18.3 billion, as of Dec. 31, 2010. Based in Winston-Salem, N.C., the company operates approximately 1,800 financial centers in 12 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. A Fortune 500 company, BB&T is consistently recognized for outstanding client satisfaction by J.D. Power and Associates, the U.S. Small Business Administration, Greenwich Associates and others. More information about BB&T and its full line of products and services is available at www.BBT.com.

SOURCE BB&T Insurance Services