Benjamin Moore Remains Highest In Customer Satisfaction According To J.D. Power & Associates

For Third Year In A Row, Benjamin Moore Ranked Highest In Interior Paint Satisfaction By J.D. Power & Associates

Jun 04, 2013, 14:09 ET from Benjamin Moore

MONTVALE, N.J., June 4, 2013 /PRNewswire/ -- Benjamin Moore, one of North America's most admired paint manufacturers, has been ranked highest in interior paint customer satisfaction by J.D. Power & Associates for the third consecutive year. According to the 2013 Interior Paint Satisfaction StudySM, Benjamin Moore maintained its leading position over 11 other paint brands by receiving 800 on a 1,000-point scale (a 10-point increase over 2012's 790 score) and performing particularly well in the key areas: application, durability, product offerings and design guides. The consumer study is based on responses from more than 6,800 respondents who purchased and applied interior paint within the past 12 months. Additionally, Benjamin Moore received the top spot when the award was inaugurated seven years ago.

"Receiving this prestigious award affirms everything we do," said Bob Merritt, Benjamin Moore's President and CEO. "We're constantly focused on having a best in class approach to science and technology for our paint and a best in class brand that matters to our customers, dealers and contractors."

J.D. Power & Associates bases satisfaction with paint brands by evaluations from customers who purchased and applied interior paint during the past year. It measures six key factors: application, product offerings, durability, price, design guides, and warranty/guarantee. In addition to interior paint brands, J.D. Power & Associates also ranks paint retailers across five key factors: facility, selection, staff, services provided, and sales/promotions.

About Benjamin Moore
Benjamin Moore & Co., a Berkshire Hathaway company, was founded in 1883. One of the country's leading manufacturers of premium quality residential, commercial and industrial maintenance coatings, Benjamin Moore maintains a relentless commitment to sustainable manufacturing practices and continues to develop the most eco-responsible formulations possible. In 2012, the company's Natura paint received the Green Good Housekeeping Seal, acknowledging its high degree of sustainability plus rigorously tested performance. Other superior products in Benjamin Moore 's Green Promise® portfolio are Aura, Regal Select, Advance, ben, Grand Entrance and Ultra Spec paint for commercial interiors -- all built upon our proprietary Gennex platform that has changed the industry and earned the passion and loyalty of homeowners and professional painters by delivering extremely low-VOC and peerless beauty and performance. J.D. Power & Associates 2013 Interior Paint Satisfaction Study ranked Benjamin Moore "Highest in Customer Satisfaction with Interior Paints". Benjamin Moore paints deliver authentic Benjamin Moore colors and are available exclusively from Benjamin Moore's North American network of paint and decorating retailers. 


SOURCE Benjamin Moore