Bentley Walker Deploys iDirect's SatManage Network Management Software to Strengthen Customer Management

Customer Management and NOC Toolset help company provide higher service standards for international defense and enterprise customers

Mar 16, 2011, 09:00 ET from iDirect

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HERNDON, Va., March 16, 2011 /PRNewswire/ -- VT iDirect, Inc. (iDirect), a company of VT Systems Inc. (VT Systems), today announced that Bentley Walker Ltd., one of the largest VSAT network operators in Europe, has purchased iDirect's SatManage network management system. SatManage is a highly sophisticated suite of Web-based software modules that help operators automate, monitor and integrate large, hybrid networks with Network Operations Center (NOC)-based applications. In addition to the SatManage core module, Bentley Walker has also purchased the Customer Management and NOC Toolset modules. iDirect is a world leader in satellite-based IP communications technology.

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By implementing SatManage to strengthen its core network operations, Bentley Walker is able to serve new high-profile markets such as international defense and large enterprises where customer engagement and Service Level Agreement (SLA) management are critical. Bentley Walker is taking advantage of SatManage's Customer Management module, allowing it to create a fully customized Web-based portal through which it can share network performance data and management tools directly with customers. These value-added services help Bentley Walker increase customer retention and acquisition.

The operator is also integrating SatManage with its billing system so it can communicate important business information to customers through the portal, such as account status and what service package they are operating on. By doing so, Bentley Walker can use SatManage as a central point of interaction with each customer and improve the overall efficiency of its operations.

"Our deployment of SatManage represents an important inflection point in our company's growth, helping us improve how we do business and expand into new markets. Through intuitive features such as a custom Web portal, we can elevate customer satisfaction and attract higher-profile customers."

~ Anthony WALKER

CEO, Bentley Walker Ltd.

"Major network operators like Bentley Walker have to contend with expanding global network deployments and the needs of new and increasingly demanding customers. SatManage provides a way to simplify network operations, while giving customers greater visibility and access to network performance data that they want."

~ Stephen TUNNICLIFFE

Regional Vice President, Europe, iDirect

Bentley Walker is ranked as the largest supplier and operator of VSAT Networks outside of North America. Comsys independently audited Bentley Walker as having around 45% of the Market in Europe and the Middle East, to date having sold and brought online over 12,000 VSATs. Bentley Walker Ltd and Bentley Telecom are both privately owned Companies, the former started in 1947 by the Late LT Commander C Walker (George Cross DSC, DSO, DFC) RNVR in 1947 and is currently run and owned by Mr. Anthony Walker and Mr. Matthew Walker, the shares in trust to the next generation thus ensuring the business continues to be a family owned and run business.

iDirect, a subsidiary of VT Systems, is transforming the way the world gets and stays connected. The company's satellite-based IP communications technology enables constant connectivity for voice, video and data applications in diverse and challenging environments. The iDirect Intelligent Platform™ integrates advanced technology into iDirect's portfolio of hubs, routers and network management software to address the growing complexity of deploying and managing global IP networks. With more than 15 years of global satellite communications experience, iDirect serves customers in over 50 countries through a diverse network of service provider partners, including seven of the World Teleport Association's Global Top Ten operators. Headquartered in Herndon, Virginia, iDirect has offices in Europe, Middle East, Africa and Latin America. In 2007, iDirect Government Technologies (iGT) was set up to drive adoption of its IP-based solutions in the US Government market. In 2008, iDirect Asia Pte Ltd was established in Singapore to enhance its value-add and responsiveness to customers in the Asia Pacific region.  Please visit www.idirect.net.

VT Systems is an engineering company providing integrated solutions to the commercial and government markets in the aerospace, electronics, land systems and marine sectors.  VT Systems' innovative solutions, products and services include aircraft maintenance, repair and modification; software solutions in training and simulation; satellite-based IP communications technology; network solutions that integrate data, voice and video; rugged computers and computer peripheral equipment; specialized truck bodies and trailers; weapons and munitions systems; road construction equipment; and ship design and shipbuilding. Headquartered in Alexandria, Va., VT Systems operates globally and is a wholly owned subsidiary of ST Engineering.  Please visit www.vt-systems.com.

SOURCE iDirect



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