PRINCETON, N.J., March 23, 2011 /PRNewswire/ -- Berlitz Corporation (www.berlitz.us), the world's premier provider of language training and cross-cultural services today announced it will host a cultural insights webinar series with sessions covering topics ranging from the impact of culture on customer satisfaction to effective cross-cultural communication and diversity and inclusion.
The Berlitz webinar series will be comprised of four 60 minute discussions targeted to business professionals who work with colleagues or customers from different cultural backgrounds stateside or globally. The media are invited to join. Each webinar in the series will feature examples and tips related to culture to help businesses operate more effectively in today's global marketplace.
The first webinar, "Culture and the Customer Service Experience," is scheduled for March 30, 2011 from 1:00 - to 2:00 pm. It will explore the interplay of culture and customer service and the cultural realities in providing a positive global customer service experience.
The discussion, led by Sue Shinomiya, MBA, published author and specialist in international business and intercultural communications and moderated by Diana Anderson, Manager of Intercultural Business Seminars, Berlitz Cultural Consulting will include:
- Factors shaping the global business landscape
- Cultural challenges to achieving customer service excellence
- Possible Solutions including how a Contact Center in Bulgaria provides customer service for US and Canadian callers
- Best Practices – especially for outsourcing and off-shoring
"The Berlitz Cultural Insights Series will provide useful insights into the impact of culture on business and best practices to achieve success. We intend the series to generate further discussion on cultural competency and its importance today," Marcelo Roman, Sr. Vice President, Berlitz Corporation, Americas Region said.
Other webinar topics include:
"Inclusive Leadership: Critical for Competitive Advantage"
This webinar is focused on four key skills required by global leaders to deliver business results. It will also discuss how to maximize the differences that people of various cultures represent to enable an organization and its individuals to grow.
"Communicating Effectively Across Cultures"
This webinar focuses on the challenges posed by working inside rapidly globalizing organizations and demonstrates how an open attitude, self-awareness, and cultural knowledge can enhance effectiveness in global team building and collaboration.
"From Cultural Conflict to Creative Opportunity"
This webinar is focused on creating a pathway from cultural differences and disputes to cultural collaboration and creativity.
To register for any of the webinars in the series, go to: berlitz.us/webinar. Media is invited to attend.
About Berlitz Corporation
With more than 550 locations in over 70 countries, Berlitz has long been established as the world's premier provider of language training and cross-cultural services. Today Berlitz is a global leadership training and education company with a comprehensive portfolio which adds communications skills development, global leadership training and customized dynamic solutions for cultural competency, available via multiple delivery platforms. For more information on Berlitz programs and services, visit www.berlitz.us.
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SOURCE Berlitz Corporation