BidSync Hires Chad B. Blanchard as Director of Operations

AMERICAN FORK, Utah, Jan. 26, 2011 /PRNewswire/ -- BidSync, a leader in SaaS-based purchasing and electronic procurement software, today announced the hiring of Chad B. Blanchard as Director of Operations. Blanchard, a veteran operations and customer support executive, is expected to expand BidSync's commitment to exceptional product research and customer service as it serves the eProcurement needs of U.S. businesses and government agencies.

Blanchard comes to BidSync from Salt Lake City-based Waterford Institute, a global non-profit educational research organization, where he was Vice President, Client Services and Operations. In that position Blanchard was responsible for business development, client relationships, marketing and production support, as well as the software development efforts of more than 40 onshore and offshore resources.

Prior to his time with Waterford, Blanchard served as Senior Manager, Customer Support Operations for eBay in San Jose, California. During his six-year tenure at eBay, Blanchard developed, implemented and managed the online marketplace's Live chat customer support center. He also directed the technical support and listing tools teams for Tier 1 and Tier 2 PowerSeller Listing Tool clients, among other achievements.

At BidSync, Blanchard will be creating and implementing new systems that will further enhance the company's customer care and product research activities. Specifically he will supervise BidSync's customer service, product research and customer implementation functions, and will establish and/or streamline processes to increase the overall quality of customer care.

"Chad Blanchard has an exceptional record of instituting systems that provide consistent quality service to customers. As the latest addition to the BidSync executive team, he will be a true asset," said Sabrina Stover, BidSync CEO. "We look forward to benefitting from Chad's ability to build goal-oriented operations that set industry standards for customer care."

"BidSync, as a successful SaaS provider, is ready to provide its clientele the next level of top-quality operational support," said Blanchard. "I'm excited at the prospect of working with the BidSync team to establish programs and services that accomplish that objective."

Blanchard also has worked at Teltrust, Inc., where he was Director of Call Center Operations, and at Integra Telecom as Senior Manager, Customer Care. He holds a Bachelor of Arts degree from the University of Utah.

About BidSync

Based in American Fork, UT, BidSync offers a comprehensive array of SaaS-based purchasing and electronic procurement solutions for government agencies and businesses across North America. Since 1999, BidSync products have helped agencies organize, automate, and manage their entire eProcurement process leading to greater efficiency and a reduction in cost of goods and services. With the largest bid notification system in North America, suppliers and vendors are able to identify, respond to, and win bid opportunities that grow their business. BidSync is committed to leading the eProcurement industry through integrity, innovation, client satisfaction, and financial strength and is devoted to maintaining an active profile within industry organizations and associations. For more information, visit www.bidsync.com.

SOURCE BidSync