Bookkeeping Skill Needed: Customer Service

Bookkeeping professional are required to have a number of qualities to do their job; one area that is often overlooked in this numbers-intensive field is good customer relations skills

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Bookkeeping.net

Jan 13, 2011, 07:40 ET

CHICAGO, Jan. 13, 2011 /PRNewswire/ -- Utilizing an affordable bookkeeping service is key to the success of any business, large and small. There are many qualities that bookkeepers must have in order to be a success, including organization skills and being highly detail oriented. However, one that is often overlooked is good customer relations skills.

Bookkeepers manage the financial activities of companies to ensure the finances are accurate and payments are made and received. This is the basic element of business success, making the roll of a bookkeeper of great importance. Bookkeeping professionals provide accounting services to companies that manage the day-to-day aspects of the business, but also add to their ability to be competitive and expand. They prepare financial reports, analyze trends and file taxes. They can give recommendations to cut waste and find ways to expand. Simple mistakes can be costly, resulting in loss of revenue, denial of loans, and wasted productivity hours.

One of the most important responsibilities of a bookkeeper is to keep track of payments, sales, receipts and purchases. This generates a large amount of paperwork that must be carefully organized and filed. A professional bookkeeper service must be well organized and detail oriented. These skills save valuable time and money, whether it be to request a loan for expansion or in case of a government audit.

Another skill that a bookkeeping professional must have that may be overlooked is good customer relations. They are usually the person employees will talk to when there is a discrepancy in their paychecks or a problem with a purchase order. They may also be addressed by clients or customers when there is an issue with purchase orders, accounts receivable and accounts payable. This includes sending invoices and diligently collecting funds owed to the company.

Having bills paid on time is important to public image, showing that a business is healthy and well managed. Handling the billing and the collection of debts can require tact. If quality customer relations skills are not employed, this can damage relationships with employees, suppliers, lenders and key stakeholders. This is one area that should not be overlooked when hiring a bookkeeping professional.

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