Breakthrough in Cloud-Based Video Customer Service Demonstrated at CES 2011 Using 4G LTE and the HumanKiosk

LAS VEGAS and BASKING RIDGE, N.J., Jan. 5, 2011 /PRNewswire/ -- From the 2011 International Consumer Electronics Show (CES), The MediaTile® Company today announced the HumanKiosk™ with MediaCast® Video Presence, a solution that takes advantage of the Verizon Wireless 4G LTE Mobile Broadband network to deliver a breakthrough in virtual customer service.

(Photo: http://photos.prnewswire.com/prnh/20110105/NY24501 )

"With the HumanKiosk and MediaCast Video Presence running on 4G LTE, consumers can now ask direct, face-to-face questions of subject matter experts and brand authorities 'in the cloud' and pose these questions where and when it matters most," said Simon Wilson, chief executive officer of The MediaTile Company.  "Whether they are in the aisle of a store, the lobby of a hotel, the foyer of a bank, or other venues, consumers can get answers to their specific questions when they require immediate and accurate information."

MediaTile's HumanKiosk with MediaCast Video Presence is an all-in-one, free-standing interactive digital signage solution that delivers a breakthrough in brand-to-consumer communications.  Using Verizon Wireless' 4G LTE high-bandwidth network, the MediaCast system runs scheduled, interactive digital merchandising promotions while also providing a live, two-way video session between a consumer in the store with a question and a representative of that product or service.  

Unlike customer-driven information delivery technologies and other forms of remote customer service, MediaCast Video Presence is highly engaging and personal.  Customers will receive information that is contextually relevant to them, whether by demographic, location or language.  In addition, the HumanKiosk is fully self contained and requires no technology or network setup on site: add power and the system is ready to run.

The Verizon Wireless 4G LTE Mobile Broadband network, launched in December 2010, is the fastest, most advanced 4G network in the United States, providing speeds up to 10 times faster than Verizon Wireless' 3G network.  Verizon Wireless' 4G LTE Mobile Broadband network currently reaches one-third of all Americans, with plans to expand the network to the company's entire 3G coverage area over the next three years.

The HumanKiosk is a result of collaboration fostered at Verizon Wireless' LTE Innovation Center.  The LTE Innovation Center, established in 2008, provides an environment for diverse companies to work together to develop innovative products that leverage 4G LTE technology.  

The HumanKiosk with MediaCast Video Presence will be highlighted from Jan. 6-9 in Verizon Wireless' booth (#35216 in the South Hall of the Las Vegas Convention Center).  For more information about the LTE Innovation Center and Verizon Wireless' 4G LTE network, visit www.verizonwireless.com/lte.  For more information about Verizon Wireless at CES, visit www.verizonwireless.com/ces or follow the company on Twitter at http://twitter.com/verizonwireless.

About Verizon Wireless

Verizon Wireless operates the nation's fastest and most advanced 4G network and largest and most reliable 3G network, and serves more than 93 million customers. Headquartered in Basking Ridge, N.J., with 80,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, Nasdaq: VZ) and Vodafone (LSE, Nasdaq: VOD).  For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

About MediaTile

MediaTile is the worldwide leader in cloud-based digital signage solutions.  A digital signage technology innovator and platform provider, MediaTile was the first company to deliver the advantages of cloud-computing using the unique combination of cellular connectivity and a SaaS-based content management system.  The result, MediaTile solutions are extremely simple-to-deploy and easy-to-use.  Our cloud-based approach has brought both customer praise and industry awards as it eliminates many of the costs and complexities associated with traditional digital signage and delivers ROI faster. Backed by our MediaServices team, a 99.9% portal application SLA, and end-to-end service and support, your network will be up and running in record time, with record results. www.mediatile.com

SOURCE Verizon Wireless