Brightspeed Seamlessly Modernizes Network; Creates Secure, Agile, Future-Proof Experiences for Homes and Businesses

Company's multi-gig-speed service and SmartBiz launches enabled by Calix innovation

CHARLOTTE, N.C., March 11, 2025 /PRNewswire/ -- Brightspeed, the nation's third-largest fiber broadband builder focused on empowering more homes and businesses with ultrafast, reliable, and secure internet, today announced rapid infrastructure and technology innovation rollouts powered by the Calix Broadband Platform — enabling secure multi-gig service, an improved in-app customer experience and a self-managed network solution for business owners.

"When we launched Brightspeed in late 2022, we committed a multi-billion-dollar investment across our footprint to deliver blazing fast connectivity and improve our customers' experience — and we are delivering on it," said Brightspeed CEO Tom Maguire. "Our investment today will support the deployment of advanced technology well into the future — evolving to meet the needs of our customers as new technologies are introduced in our hyper-connected world. Calix innovation has already helped accelerate our progress while simplifying our business so we can continue to stay ahead for our customers."

"Not only did we want Brightspeed Fiber Internet customers to have superfast, reliable connectivity, but also the peace of mind of a safe and secure connection," said Brightspeed Chief Technology Officer Brian Bond. "Working with Calix, we can offer our customers the manageable features they need to create fully connected and protected smart homes or smart businesses that do not require an IT expert, just our intuitive, user-friendly app."

Homeowners can count on advanced network security while in full control of their in-home Wi-Fi experience. At the same time, business owners will be able to manage up to four networks for business, staff, point of sale (POS) and customers separately and securely via a user-friendly business app. These benefits for residents and businesses alike are all driven by Calix Cloud data, insights, and automation—core components of the full Calix Broadband Platform.

Calix Cloud also helps the Brightspeed team personalize customers' experiences and anticipate their needs, simplifying processes with advanced capabilities like proactive performance monitoring, real-time reporting, and automation for workflows and notifications. Additionally, the Calix Broadband Platform enables Brightspeed to quickly scale modernization and system upgrades, like the launch of the company's 2-gig service across its network. In a launch that only took weeks rather than months or years, Brightspeed is making its fiber network more resilient and sustainable for decades to come.

"The norm in the broadband industry used to be that launching a new service takes up to two years, with complex IT integration and operational cost," said Michael Weening, president and CEO of Calix. "The Calix Broadband Platform disrupts the old model by enabling broadband leaders like Brightspeed to deliver powerful, secure Wi-Fi connectivity in homes and businesses without cumbersome and lengthy back-office integrations. We are thrilled to see Brightspeed leveraging our platform to launch their 2-gig service in days versus months or years. We look forward to partnering with the Brightspeed team to launch new services and experiences at a record rate for the consumers and businesses across the 20 states they serve—growing ARPU, reducing churn, and attracting new subscribers at a rapid pace."

Additionally, Calix uses the same software across its diverse portfolio, allowing Brightspeed to seamlessly integrate the solutions that monitor its network performance in real time, secure its network, and provide tech support workers with actionable information to improve operational efficiency. With Calix Cloud, Brightspeed network operations centers can resolve problems faster, reduce escalations and help minimize outages and impacts for Brightspeed fiber customers.

Brightspeed's multi-billion-dollar investment in deploying a state-of-the-art fiber network has already provided access to ultrafast, reliable connectivity to 1.82 million locations in more than 160 communities across 20 states. The company is actively building its fiber broadband network in 17 states to reach more than four million homes. Additionally, Brightspeed is pursuing state and federal broadband grant funding to augment its current fiber network build plan to help close the digital divide across its footprint.

About Brightspeed

Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Our 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com.

SOURCE Brightspeed