DURHAM, N.C., Jan. 30, 2015 /PRNewswire/ -- Bronto Software, the leading marketing platform for commerce, was named a Finalist in the Customer Service Department of the Year – Computer Software – 100 or More Employees category in the 2015 Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
This is the ninth time that Bronto has been selected as a Sales & Customer Service finalist. The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows, including the prestigious International Business Awards.
"At Bronto, superior customer service is paramount. The consistent recognition by the Stevie Awards is great validation for our leadership in the area of support as we work to help clients drive greater revenues using the Bronto Marketing Platform," said Joe Colopy, Bronto Software CEO. "To that end, this year, we expanded our support function globally, continued to support customers via our popular live chat, and are seeing customer satisfaction scores average around 95 percent."
Bronto's support team also actively monitors feedback from clients through Net Promoter Score (NPS). Measured on a 200-point scale from -100 to 100, NPS is a way to measure satisfaction and customer loyalty. Bronto's 120-day rolling average score of 63 makes Bronto an NPS leader. In comparison, the average NPS score for technology companies is 37, and the average for online services is 46.
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27 percent over 2014. Finalists were determined by the average scores of 139 professionals worldwide. The final results will be announced during a gala banquet on Friday, February 27 at the Bellagio Hotel in Las Vegas, Nevada.
"The Stevie Awards for Sales & Customer Service continue to be the fastest-growing of our international awards programs," said Michael Gallagher, president and founder of the Stevie Awards. "The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year's Finalists and wish them well in the next phase of judging."
Details about the Stevie Awards for Sales & Customer Service and the complete list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About Bronto Software
Bronto Software provides a cloud-based marketing platform for organizations to drive revenue through their email, mobile and social campaigns. Bronto is the number one ranked email marketing provider to the Internet Retailer Top 1000, with a client roster of leading brands worldwide, including Armani Exchange, Timex, JustFab, Samsonite and Boot Barn. The Bronto Marketing Platform is deeply integrated with commerce platforms, including Magento, Demandware, NetSuite and MarketLive. The company is headquartered in Durham, NC, with additional offices in London and Sydney. For more information, visit http://bronto.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
Joanna Horn Stancill
Davies Murphy Group
SOURCE Bronto Software