Bugsnag Enhances Application Stability Management Toolbox with an Alerting and Workflow Engine

SAN FRANCISCO, May 5, 2020 /PRNewswire/ -- Bugsnag Inc., an application stability management pioneer, today announced enhanced alerting and workflow capabilities, giving users greater control to identify critical bugs, gain greater insights into debugging workflows and trigger incident response for error spikes. By offering greater flexibility for notification customization with its intuitive, user friendly interface, Bugsnag provides engineering, developer and DevOps teams in enterprise and growth organizations more control over making real-time decisions about error prioritization and resolution.

"When engineering teams are building applications, not every error concerns every developer. It's critical that they understand what bugs need to be fixed and how to quickly find and address them," said James Smith, Bugsnag co-founder and CEO. "By expanding our portfolio with new flexible customization, we are helping mid-market and enterprise engineering organizations determine which notifications are most pertinent to each individual's role. These more granular filtering capabilities in the market-leading Alerting and Workflow Engine make it easier to derive value from notifications and use them to prioritize errors."

Custom notifications are designed for businesses that have higher error volumes and larger engineering teams, such as growth businesses with scaling apps, enterprises with business critical apps, and those developing popular mobile and web client-side apps. With this new capability, engineers can receive notifications about the bugs that matter, so they can be fixed quickly. Engineering teams can set thresholds for frequently occurring errors, support automatic issue creation in tracker tools like Jira, and receive daily or weekly email summaries of project status.

Custom notifications with advanced filters also help managers make better decisions about prioritization of bugs, and enables them to assign engineers to the tasks. For DevOps teams, custom notifications give them greater visibility into ops incidents that disrupt the customer experience, so they can proactively address them. Users can receive targeted notifications in email and team chat applications, such as Slack, and ops alerts in on-call tools, including PagerDuty.

The bookmarking feature within the Alerting and Workflow Engine improves organization, enabling segmentation for in numerous categories, including:

• New errors
• Frequently occurring errors
• Errors automatically re-opened
• Error state changed
• Comments added
• Project error spike

"The appeal of application stability management (ASM) is that it is specifically focused on issues that cause apps to crash," said Steve Hendrick, research director for application development and management at EMA. "Bugsnag's new capabilities in issue prioritization and alerting add depth to how issues are managed, making Bugsnag even more effective at evaluating and remediating mission-critical problems."

The Alerting and Workflow Engine comprises basic filtering of notifications and advanced filtering of notifications. Basic filtering is now available in the Lite pricing tier and advanced filtering is now available in the Standard and Enterprise pricing plans. For more information, visit https://www.bugsnag.com/pricing

Bugsnag will host a webinar - "Do more with fewer notifications. Improve the signal to noise ratio with error alerts" - on May 14, 2020, at 10 a.m. PT. Register here.

About Bugsnag

Bugsnag is a pioneer in application stability management. We make error monitoring actionable and help enterprises and small businesses stabilize, prioritize and fix bugs. As a full stack solution, we are recognized for our best-in-class support for mobile applications. Bugsnag empowers software development, client observability and release management teams to make data-driven decisions on when to build features versus fix bugs. Organizations experience significant ROI due to faster innovation led by developer efficiencies and improved customer experiences. We process over 1 billion crash reports every day from applications worldwide and more than 5,000 industry leading brands including Airbnb, Slack, Pinterest, Lyft, Yelp and Pandora use Bugsnag as their daily dashboard. Based in San Francisco, Bugsnag is backed by GV (Google Ventures), Benchmark Capital and Matrix Partners. For more information, visit www.bugsnag.com.

SOURCE Bugsnag

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