Bulgaria's Mobiltel Deploys Amdocs CES for Customer Relationship Management

Deployment allows more than 1,000 customer service agents and shops to offer the right product to the right customer, and handle service calls more efficiently

Jan 06, 2010, 06:49 ET from Amdocs

SOFIA, Bulgaria and ST. LOUIS, Jan. 6 /PRNewswire-FirstCall/ -- Mobiltel (M-Tel), the largest mobile provider in Bulgaria, and Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), today announced the deployment of Amdocs CES Customer Management products at M-Tel. More than 1,000 users across M-Tel's contact centers and retail shops can now handle customer interactions more efficiently, better execute marketing initiatives, and offer improved customer service. The deployment is part of a larger project encompassing integrated billing, ordering and customer management solutions from Amdocs.

Amdocs also worked with its global strategic partner, SAS, to deliver SAS' Campaign Management software and integrate it with the Amdocs Customer Management products. Amdocs acted as the prime systems integrator for implementing SAS and Amdocs products, and now provides ongoing product support and maintenance.

"Having Amdocs provide both the products and the system integration services drove a rapid, cost-efficient deployment," said Alexander Kuchar, chief technology officer at M-Tel. "We're now able to offer our customers a more compelling and consistent service experience, regardless as to whether they call our contact centers or visit one of our stores."

The products deployed include Amdocs Smart Agent Desktop and Amdocs Support for better control over every aspect of the service process -- from initial customer contact to resolution. The products are built on Amdocs' Smart Client Framework which delivers enhanced performance for high-volume contact centers, helping to reduce the handling time of customer service requests and save on operational costs.

By deploying SAS' Campaign Management software in conjunction with Amdocs Customer Management products, M-Tel will be able to plan and design marketing initiatives and promotions targeted to specific customer segments, and then execute them effectively over multiple channels in order to drive sales.

M-Tel is a wholly owned subsidiary of the mobilkom austria group, and joins other subsidiaries which have deployed Amdocs solutions in Austria, Liechtenstein, Slovenia, Serbia and Macedonia. For more information about Amdocs Customer Management products and solutions, please visit http://www.amdocs.com/Offerings/CES-Portfolio/Customer-Management/Pages/Customer-Management.aspx

About Mobiltel Bulgaria

With more than 5.2 million clients and 50 percent market share, today M-Tel is the telecommunications market leader in Bulgaria and one of the most successful mobile operators in Europe. The operator became the first to start EDGE, UMTS and WiMax networks in Bulgaria and the fifth in the world to start a HSDPA network. In 2009, the company upgraded its network with the HSPA+ super technology and became the first company to implement it in Bulgaria and the sixteenth worldwide.

In July 2005 Mobiltel joined the mobilkom austria group, which is active in eight European countries - mobilkom austria in Austria (a 100% subsidiary of Telekom Austria), Mobiltel in Bulgaria, Velcom in Belarus, Vipnet in Croatia, Si.mobil in Slovenia, Vip mobile in Serbia, Vip operator in Macedonia and mobilkom liechtenstein. Together the group serves more than 18 million customers.

About SAS

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries around the world. For more information, visit Amdocs at www.amdocs.com.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009.