SCOTTSDALE, Ariz., Sept. 22, 2011 /PRNewswire/ -- Telerx has selected Business & Decision, a global business and technology consulting firm, to manage the implementation of a new Enterprise Resource Planning (ERP) solution built on the Microsoft Dynamics AX ERP platform.
In deciding to engage B&D, Telerx is addressing the company's growing need to replace manual, paper processes and multiple, disparate systems with a single solution featuring low total costs of ownership. Other criteria for making the selection include availability of business insight and analytics, measurable operational efficiencies, processing cost reductions, growth capabilities, and streamlined ISO-9000 compliance for procurement, asset and vendor management.
"This is among the most important investments we will make in the next couple of years," said Mark Fehnel, Telerx's Chief Financial Officer. "We are confident that B&D's contribution to this solution will help us improve our operations and better serve our customers."
Business & Decision will utilize the Rapid Sure Step Approach in Telerx's implementation, requiring less pressure on the current day-to-day business activities while providing for a reduced budget and accelerated implementation schedule.
Telerx, a leading global customer care contact center outsourcing provider, is ranked a "Top Outsourcer" by Contact Center World. In its 31st year, Telerx provides inbound services to many Fortune 1000 companies representing nearly 700 brands, including many leading brands in Pharmaceuticals, Healthcare, Medical Devices, Consumer Packaged Goods, Food and Beverage, and Consumer Durables. For more information please visit www.telerx.com.
Business & Decision is a global Consulting and Systems Integration (CSI) company. It is a leader in Business Intelligence (BI) and Customer Relationship Management (CRM), and a major player in e-Business, Enterprise Information Management (EIM), and Enterprise Solutions, as well as Management Consulting. Business & Decision contributes to the success of customer projects by driving maximum business performance. The company has a reputation for functional and technological expertise and has forged partnerships with all of the key technology vendors. Located in 19 countries, Business & Decision currently employs more than 2800 people worldwide. For more information please visit www.businessdecisionmsft.com.
SOURCE Business & Decision