Business Process Outsourcing (BPO) Market to be Worth $525.23 Billion by 2030 at CAGR 9.8% - Grand View Research, Inc.

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May 07, 2025, 11:00 ET

SAN FRANCISCO, May 7, 2025 /PRNewswire/ -- The global business process outsourcing market size is expected to reach USD 525.23 billion by 2030, registering a CAGR of 9.8% from 2025 to 2030, according to a new report by Grand View Research, Inc. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the business process outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.

Over the last decade, the industry has experienced tremendous growth owing to benefits offered by business process outsourcing services, such as cost savings and increased flexibility. The global service industry has witnessed a dynamic shift with the advancement of the information and communication technology. Outsourcing business processes enables organizations to cut costs by shifting operations to nearshore or offshore locations, leveraging a low-cost and dynamic talent pool to meet business requirements. Additionally, the rising adoption of cloud-based services, artificial intelligence, and robotic process automation in the BPO sector is expected to favor market growth in the coming years. Online interactions, cross-channel campaigns, and omnichannel communications are expected to be pivotal in improving customer engagement processes.

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The global business process outsourcing market continues to experience robust growth driven by several key factors. Technological advancements, particularly in automation, artificial intelligence, and data analytics, are revolutionizing BPO operations, enhancing efficiency, and enabling more sophisticated services. Companies are increasingly focusing on core competencies while outsourcing non-core functions to specialized BPO providers, driving demand for outsourcing services. Additionally, globalization and the expansion of businesses into new markets are fueling the need for scalable and cost-effective solutions, further propelling the market's growth. Moreover, emerging trends such as the gig economy and the rise of digital-first customer service are reshaping the BPO landscape, offering new opportunities for growth and innovation within the industry.

Business Process Outsourcing Market Report Highlights:

The finance & accounting segment dominated the market and accounted for the revenue share of over 21.0% in 2024. The increasing utilization of outsourcing solutions within the finance and accounting sector drives the segment growth.
The onshore segment dominated the market and accounted for the revenue share of over 45.0% in 2024. Onshore outsourcing offers cost reductions by leveraging regional wage disparities within a country.
The cloud segment dominated the market and accounted for the revenue share of over 52.0% in 2024. Cloud-based BPO eliminates the need for companies to invest in expensive hardware, software licenses, and IT infrastructure to manage BPO operations. Cloud providers handle these aspects, leading to significant cost savings.
The retail segment is expected to grow significantly over the forecast period. With massive data sets and real-time data analysis, outsourcing offers businesses a deeper understanding of consumer expectations. With the aid of a data entry services provider, companies can focus on market trends, best-selling products, and tracking returns, among others, to make informed decisions.
The Asia Pacific region is expected to register the highest CAGR of around 11.0% from 2025 to 2030. The market is expected to witness significant growth owing to the advances in digital technologies, the increasing number of e-commerce platforms, and the rising preference for outsourcing non-core services across various industries, including telecommunications, BFSI, healthcare, retail, and travel & hospitality.

Read full market research report on Business Process Outsourcing (BPO) Market with TOC - Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Customer Services, Finance & Accounting), By Outsourcing Type, By Deployment, By End Use, By Region, And Segment Forecasts, 2025 - 2030

Business Process Outsourcing Market Segmentation

Grand View Research has segmented the global business process outsourcing market based on service type, outsourcing type, deployment, end-use, and region:

Business Process Outsourcing Market - Service Type Outlook (Revenue, USD Billion; 2018 - 2030)

Finance & Accounting
Human Resource
KPO
Procurement & Supply Chain
Customer Services
Sales & Marketing
Logistics
Training and Development Outsourcing
Others

Business Process Outsourcing Market - Outsourcing Type Outlook (Revenue, USD Billion; 2018 - 2030)

Onshore
Nearshore
Offshore

Business Process Outsourcing Market - Deployment Outlook (Revenue, USD Billion; 2018 - 2030)

Cloud
On-premise

Business Process Outsourcing Market - End Use Outlook (Revenue, USD Billion; 2018 - 2030)

BFSI
Healthcare
Manufacturing
IT & Telecommunications
Retail
Government & Defense
Others

Business Process Outsourcing Market - Regional Outlook (Revenue, USD Billion; 2018 - 2030)

North America

U.S.
Canada
Mexico

Europe

UK
Germany
France

Asia Pacific

China
India
Japan
South Korea
Australia
Singapore
Malaysia

Latin America

Brazil

Middle East & Africa

UAE
Saudi Arabia
South Africa

List of Key Players in the Business Process Outsourcing (BPO) Market

Accenture
Amdocs
Atos SE
Capgemini
Capita plc
CBRE
Cognizant
Concentrix Corporation
HCL Technologies Limited
Infosys Limited
International Business Machines Corporation (IBM)
Sodexo
TATA Consultancy Services Limited
Tech Mahindra Limited
Teleperformance
TTEC Holdings, Inc.
Wipro

Check out more related studies published by Grand View Research:

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Telecom Services Market - The global telecom services market size is expected to reach USD 2,874.76 billion in 2030 and is projected to grow at a CAGR of 6.5% from 2025 to 2030. Increased spending on next-generation wireless communication infrastructures due to the shift in customer preferences toward the 5G network and cloud-based technology is primarily driving the demand for telecom services.

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About Grand View Research

Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research Helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.

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