Businessolver Named the Highest-ranked Benefits Administration Provider in Sapient Insights Group's 2026-27 HR Systems Survey

Capturing the No. 1 position for enterprise benefits solutions, Businessolver ranked the highest for user experience and vendor satisfaction measures.

DENVER, Oct. 22, 2026 /PRNewswire/ -- Businessolver, a provider of SaaS-based benefits administration technology, today was named a top performer in benefits administration in Sapient Insights Group's 2026–27 HR Systems Survey, the longest-running and only non-sponsored study of the HR technology landscape. The recognition comes from the people who use the platform every day — HR practitioners rating the systems their organizations use to support employees.

Now in its 29th year, the survey covers 10,050 HR professionals at 6,038 organizations, rating 2,124 solutions across 23 segments. Sapient's methodology rests on two questions every HR technology buyer eventually asks: does the system work well for our people, and is the vendor a good partner? Practitioners score each system on user experience — how well it works for IT, HR, managers and employees alike, and on vendor satisfaction, covering service levels, communication and roadmap fit, then let users explain their scores in their own words.

"Being recognized by the practitioners who use our technology every day is both humbling and energizing," said Rae Shanahan, Chief Strategy Officer at Businessolver. "This recognition reflects the impact of our client partnerships and validates our commitment to helping organizations simplify complexity, better support their employees, and deliver meaningful outcomes. There is no greater measure of success than knowing we're making a difference for the people we serve.

For Businessolver, the ranking lands alongside a broader push to move benefits administration from reactive to anticipatory — pairing its Sofia intelligence layer with proactive guidance that reaches employees before a missed deadline or a denied claim becomes a crisis. A recognition built on user experience and vendor satisfaction, rather than feature checklists, is direct evidence that the approach is working.

Earning the top ranking in this year's HR Systems Survey also validates Businessolver's focus on client satisfaction — NPS is 83 among benefits administration leaders and practitioners using its solutions, and employees at those companies accessing their benefits through Businessolver's solutions rate it 71. A typical B2B HR software score ranges from 30-38.

"Businessolver's performance reflects strong marks from the practitioners who leverage the platform to deliver their benefit programs," said Stacey Harris, Chief Research Officer at Sapient Insights Group. "Ranking highly across both user experience and vendor satisfaction demonstrates the importance of delivering technology that works well for people while also providing the service and partnership organizations expect from their benefits administration provider."

The distinction also arrives as HR leaders face growing pressure to prove that their technology investments reduce service burden, not just add features or mention AI in marketing language. Practitioner-sourced rankings like Sapient's carry particular weight with buyers for that reason — the data comes from people with nothing to gain by inflating a score.

Learn more about Businessolver's approach to anticipatory benefits here.

About Businessolver

Since 1998, Businessolver has delivered market-changing benefits technology that empowers empathetic service supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

SOURCE Businessolver