PASADENA, Calif., June 2, 2016 /PRNewswire/ -- In the wake of a surge of complaints about long waits in Transportation Security Agency (TSA) lines and Veterans Administration (VA) facilities, QLess (www.qless.com), the global leader in customer experience and wait management solutions, today announced that it can solve the problem for both government agencies within 90 days. The company, which just won the Gold Stevie for the Best Computer Services Company at the American Business Awards for the fourth year in a row, has already eliminated lines for government organizations, including several motor vehicles and tax offices, as well as for healthcare providers, colleges and universities, and airports.
"The long lines that travelers and veterans have to suffer are a national embarrassment – but it doesn't have to be this way," said Dr. Alex Bäcker, CEO of QLess. "We founded QLess to eliminate waiting in line and have already saved 50 million people over 1,600 years of time. Our challenge to the TSA and VA is simple: deploy the QLess technology platform and watch the lines disappear in 90 days. We already accomplished this for dozens of government agencies, and if a community college in Seattle can eliminate its lines, reduce costs, and create stellar satisfaction reviews, the Federal Government should also be able to do it, too. As people scratch their heads on how to fix long lines, the solution is already available and used by millions of people every month."
The cloud-based QLess solution allows people to enter a virtual queue remotely via mobile app, phone call, text, website, or at an on-site kiosk. Timely updates and two-way communication through the QLess platform alert users as they move to the front of the line so they can tend to other business while they wait. Around the world, QLess enables government agencies and businesses to reduce on-site wait times by 60 to 97% and increase customer satisfaction by 20 to 100%.
The race is on: will TSA or the VA be the first to solve the problem of waiting lines?
QLess is the global leader in customer experience, wait management, and mobile check-in technology. The cloud-based platform eliminates lines and time spent in waiting rooms, reduces operating costs, increases staff productivity, and boosts customer satisfaction. Clients span five continents and include Vodafone, the United States Air Force, Renown Medical Group, the University of Texas, as well as government offices, colleges, and healthcare providers in 35 states.