Call Center AI Market Worth $2,800 Million by 2024 - Exclusive Report by MarketsandMarkets™

CHICAGO, June 12, 2019 /PRNewswire/ -- According to a new market research report "Call Center AI Market by Component (Compute Platforms, Solutions, and Services), Deployment Type (Cloud and On-premises), Vertical (BFSI, Retail & E-commerce, Telecom, Healthcare, Media & Entertainment), and Region - Global Forecast to 2024", published by MarketsandMarkets™, the Call Center AI Market size is expected to grow from USD 800 million in 2019 to USD 2,800 million by 2024, at a CAGR of 28.5% during 2019–2024.

Browse in-depth TOC on "Call Center AI Market" 
37 – Tables
37 – Figures  
133 – Pages        

Download PDF Brochure:

https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=263925467

Increasing use of AI by organizations to offer enhanced customer support services, growing customer engagement through social media platforms, and increasing data generation by organizations are the factors bolstering the Call Center AI Market growth. Increasing use of AI and ML and adding value to call center AI offerings through integration of gesture recognition capabilities would provide opportunities for vendors in the Call Center AI Market.

Compute platforms segment to hold the largest market size during the forecast period

Developers use conversational compute platforms to build chatbots, conversational interfaces, and virtual assistants as per the need of their organizations. These platforms comprise various modules of software tools, which can be integrated with third-party interfaces, such as messaging platforms, social media, SMS, and website chat. The platforms can create a detailed analysis of the chat logs in real time to provide feedback for the conversation, improve and maintain the system, and deliver actionable insights to businesses.

North America to hold the largest market size during the forecast period

The US and Canada are contributing to the growth of the Call Center AI Market in North America. Organizations, especially in the US, have leveraged AI, ML, and deep learning technologies as a part of their ongoing business process to stay ahead in the market. The US and Canada also have well-established economies, which enable call center AI vendors to invest in new technologies.

Major vendors in the Call Center AI Market include IBM (US), Google (US), Microsoft (US), AWS (US), SAP (US), Oracle (US), Nuance (US), Artificial Solutions (Spain), Avaya (US), Haptik (India), EdgeVerve (India), NICE inContact (US), Avaamo (US), Kore.ai (India), Inbenta (US), Rulai (US), Creative Virtual (UK), Pypestream (US), Conversica (US), Talkdesk (US), and Zendesk (US).

Browse Adjacent Markets: Analytics Market Research Reports & Consulting  

Browse Related Report:

Conversational AI Market by Component (Platform and Services), Type (IVA and Chatbots), Technology, Application (Customer Support, Personal Assistant, and Customer Engagement and Retention), Deployment Mode, Vertical, and Region - Global Forecast to 2024
https://www.marketsandmarkets.com/Market-Reports/conversational-ai-market-49043506.html 

About MarketsandMarkets™ 

MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies' revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions.

Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the "Growth Engagement Model – GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets's flagship competitive intelligence and market research platform, "Knowledge Store" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.

Contact:
Mr. Shelly Singh
MarketsandMarkets™ INC.
30 Dundee Road
Suite 430
Northbrook, IL 60062
USA: +1-888-600-6441

Email: [email protected]
Research Insight: https://www.marketsandmarkets.com/ResearchInsight/call-center-ai-market.asp    
Content Source: https://www.marketsandmarkets.com/PressReleases/call-center-ai.asp

SOURCE MarketsandMarkets