Call for Papers Now Open for ICMI Contact Center Expo & Conference (May 4-7) in Orlando, FL

COLORADO SPRINGS, Colo., Sept. 11, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) is currently seeking papers for its largest event, Contact Center Expo & Conference taking place May 4-7, 2015 at the Walt Disney World Dolphin Resort in Orlando, Florida.

Selected presenters will receive complimentary conference registration and coveted industry expert status.

Deadline for submissions is Sept. 19, 2014. Potential speakers can submit their entries at: http://www.icmi.com/ccexpopapers

ICMI's Contact Center Expo & Conference attracts over 1500 customer care professionals from around the world, representing organizations of all sizes and in a variety of industries. The event has a strong reputation for providing practical, high-quality, product-neutral education delivered by effective speakers who represent the best in the business.

The Orlando conference program will feature a selection of dynamic keynote speakers, 4-hour pre-conference workshops and 60-minute main sessions, in addition to 8-hour post conference workshops led by ICMI trainers. To appeal to the diverse audience, the conference program covers a broad range of key topics which are covered in the following tracks:

• Small Contact Center Management – New!
• Talent Acquisition and Management – New!
• People Management
• Operations Management
• Technology Management
• Strategy and Leadership

Particular interest is paid to topic areas that address the current challenges in the industry such as the increasingly complex omni-channel environment, governance, personalization of service, employee engagement, talent acquisition, remote worker management, etc. Submissions should offer practical and specific takeaway tools that will enable attendees to implement practices and processes immediately in their own centers.  Case Studies are highly suggested and are given the most consideration.

Submissions for pre-conference workshops and main sessions will be accepted now through September 19, 2014 from practitioners, consultants, trainers and vendors alike. Commercial content of any sort – whether blatant or subtle – will not be considered. Potential presenters can apply at: http://www.icmi.com/ccexpopapers. 

ABOUT ICMI CONTACT CENTER DEMO & CONFERENCE

ICMI's conference programs enjoy a strong reputation for quality by bringing together a faculty of experts to share practical information that delegates can use immediately to improve their centers. Taking place May 4-7, 2015 in Orlando, the Contact Center Demo & Conference is the ONLY event with a consistent track record of providing tools & techniques for immediate implementation. Held annually, Contact Center Expo & Conference offers four full days of workshops, site tours, case studies, panels, and discussions on a wide-ranging selection of industry-specific topics.

Learn more at: http://www.icmi.com/CCEXPO.

ABOUT ICMI

International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.

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SOURCE International Customer Management Institute (ICMI)